Minimize disruptions. Improve quality
As resource virtualization expands toward the cloud, service and IT asset management represents a potentially large risk to the enterprise. With the rising use of virtual and cloud resources, enterprise managers will experience growing demand for user support services combined with increased effort to maintain a current inventory of hardware, software and related information. This can lead to service degradation or disruption.
Tivoli® IT Service Management solutions from IBM provide the tools to meet that growing demand for user support services while ensuring your hardware and software inventories are accurate and up-to-date. These tools can help improve service quality and minimize service disruptions by:
- Providing self help and a rich catalog of services to help end users solve their own problems and reduce demand for IT support. (US)
- Minimizing service disruptions through an efficient service desk that handles service requests, problems and incidents. (US)
- Reducing business risk and ensuring integrity through advanced impact analysis and defined, automated change procedures. (US)
- Lowering the risks associated with compliance audits by providing hardware and software life cycle management. (US)
IBM IT Service Management solutions
Efficient IT Service Management to reduce cost and minimize service disruptions.
An enhanced discovery service for distributed server platforms that helps you maintain an up-to-date inventory of your installed distributed software and hardware.
Quickly identify z/OS software inventory and use to reduce costs and minimize compliance risk.
IBM Service Management communities help you connect with IBM and other Service Management experts.