Minimize disruptions. Improve quality

As resource virtualization expands toward the cloud, service and IT asset management represents a potentially large risk to the enterprise. With the rising use of virtual and cloud resources, enterprise managers will experience growing demand for user support services combined with increased effort to maintain a current inventory of hardware, software and related information. This can lead to service degradation or disruption.

Tivoli® IT Service Management solutions from IBM provide the tools to meet that growing demand for user support services while ensuring your hardware and software inventories are accurate and up-to-date. These tools can help improve service quality and minimize service disruptions by:

• Providing self help and a rich catalog of services to help end users solve their own problems and reduce demand for IT support. (US)
• Minimizing service disruptions through an efficient service desk that handles service requests, problems and incidents. (US)
• Reducing business risk and ensuring integrity through advanced impact analysis and defined, automated change procedures. (US)
• Lowering the risks associated with compliance audits by providing hardware and software life cycle management. (US)

IBM IT Service Management solutions

• Enhance business agility, reduce risk to critical services, improve service quality
• Reduce labor overhead and optimize software license usage to bring savings back to business

IBM SmartCloud Control Desk (US)

Efficient IT Service Management to reduce cost and minimize service disruptions.

IBM Tivoli Asset Discovery for Distributed (US)

An enhanced discovery service for distributed server platforms that helps you maintain an up-to-date inventory of your installed distributed software and hardware.

IBM Tivoli Asset Discovery for z/OS (US)

Quickly identify z/OS software inventory and use to reduce costs and minimize compliance risk.

All products - IT service management

• Tivoli AF/OPERATOR on z/OS
• Tivoli Application Dependency Discovery Manager  | Trials and Demos (US)
• Tivoli Remote Control  | Trials and Demos (US)

IBM Service Management communities help you connect with IBM and other Service Management experts.

Communities

• Process Automation community on Service Management Connect
• Global Tivoli User Community – Cloud and Data Center Transformation
• IBM Service Management Blog
• Integrated Service Management Community
• IBM Tivoli Software Community
• IBM Tivoli Software Blog
• IBM Tivoli on Twitter