Simplifies and automates management of service level agreements
What's New in IBM Tivoli Service Level Advisor V2.1?
IBM Tivoli Service Level Advisor automatically analyzes Service Level Agreements and evaluates compliance while using predictive analysis to help avoid service level violations. It provides graphical, business-level reports via the Web to demonstrate the business value of IT. By utilizing the automatically generated “at-a-glance” dashboard, IT staff can also effectively communicate service delivery information to internal Line of Business executives, as well as clients. When a trend toward violation occurs, IBM Tivoli Service Level Advisor can send alerts to the IBM Tivoli Enterprise Console, to the IBM Tivoli Business Systems Manager console or alert you via an email or via SNMP.
Tivoli Service Level Advisor
|SLA definition wizards||Reduces the time required to define SLAs||This guided process reduces the skill level required for SLA administration|
|IBM patent-pending trend analysis||Identifies IT service delivery problems before they occur, allowing you to take action to maintain service levels rather than simply report them||Maintains customer productivity and satisfaction with the services they depend on to meet business objectives|
|Integration of SLA data onto the Tivoli Business Systems Manager executive dashboard||SLA status is combined with business service availability status on an executive dashboard||Communication to business & IT leaders regarding the health of IT occurs in a consistent timely manner|
|Flexible, Web-based executive level reporting||Highlights Identifies problem areas, providing executive summary, and detailed operations status of service level agreements||Enables executives to see the impact of service levels to the business|
|Tivoli Data Warehouse||Provides open, extensible aggregation point for all systems management data (including non-Tivoli data), as well as cross-domain reporting||Leverages business intelligence tools for data mining, and provides an open interface to include additional monitoring data in service level agreements|
IBM® Tivoli® Service Level Advisor is part of the IBM Tivoli IT Service Management (ITSM) portfolio of products that provides intelligent management software to help businesses increase operational agility by aligning IT operations to business priorities. Intelligent management software helps optimize IT with business goals of the organization, rather than focusing on the technology itself. These goals may be related to streamlining business processes and optimizing resources to help manage costs, increase efficiency to manage productivity and increase revenue, and assure service availability to enhance customer satisfaction.
Tivoli Service Level Advisor is designed to provide predictive service level management capabilities by enabling you to proactively predict when SLA violations are likely to occur and then take corrective actions to avoid an SLA violation.
Unique Tivoli Service Level Advisor features enable you to:
- IT service management
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