Integrated service desk and service catalog for “one touch” IT

IBM Tivoli Service Request Manager provides a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.

Tivoli Service Request Manager delivers a “one-touch” IT service experience that maximizes the availability of critical IT services.

Tivoli Service Request Manager resources

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