Integrated service desk and service catalog for “one touch” IT

IBM Tivoli Service Request Manager provides a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.

Tivoli Service Request Manager delivers a “one-touch” IT service experience that maximizes the availability of critical IT services.

Tivoli Service Request Manager resources

Tivoli Service Request Manager

Integrated service desk and service catalog for “one touch” IT

IBM Software Subscription and Support is included in the product price for the first year

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