Real-time service availability management, SLA lifecycle management, service performance management, and customer experience management.
Service Quality Management software that manages both service quality and the customer experience.
IBM Tivoli Netcool Service Quality Management Center delivers:
- An integrated dashboard-based solution for service availability, service quality, service level agreement, and customer experience management.
- End-to-end Service Quality Management delivered via common visualization and reporting measures, and reports against key metrics to more effectively manage critical services.
- A rich set of extensible, off-the-shelf service-specific solutions for voice, video, and data services, which dramatically reduces total cost of ownership and accelerates time to benefit.
- A View of combined business and technology service indicators to quickly determine impact of events on availability and performance.
- A solution to discover root causes of quality issues throughout the service path, while helping your efforts to maintain aggregate service levels and SLAs.
- A detailed understanding of the individual subscriber experience combined with broader service quality trends.
- Shared service quality and client information across multiple business units.