IBM - Tealeaf Customer Experience on Cloud

Customer behavior analytics for web and mobile applications

IBM Tealeaf Customer Experience on Cloud

Identify possible customer issues and discover root causes.

IBM Tealeaf Customer Experience on Cloud

Identify possible customer issues and discover root causes.

IBM® Tealeaf® Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web and mobile applications. It can help you understand and improve the overall customer experience by analyzing behavioral problems from large and complex data sets online and on mobile devices. IBM Tealeaf Customer Experience on Cloud includes numerous ready-to-use reports and dashboards and offers customizable reports and dashboards for more specific analytic needs.

IBM Tealeaf Customer Experience on Cloud provides:

An IBM managed cloud environment for Tealeaf, utilizing the high-performing IBM SoftLayer® cloud infrastructure.
A powerful data capture approach that captures application interactions, device information and user context.
Reports and dashboards with an advanced user interface to support rich visualization and data exploration.

An IBM managed cloud environment for Tealeaf

Low upfront hardware and infrastructure costs.
Managed software updates and patches for a smooth upgrade experience.
Routine health checks and resource monitoring for optimal performance.
Ability to adjust bandwidth, computing power and storage to adapt to a growing user base.

A powerful data capture approach

Capture data for individual user sessions and determine what content is valuable without the use of tags.
Use a proprietary “event” approach that allows a customer's session to be tracked from start to finish.

Reports and dashboards with an advanced user interface

Ready-to-use reports and dashboards for fast consumption.
Customizable reporting capabilities to suit specific analytic demands.
Drill-down functionality to determine the root cause of customer struggle.
Responsive charts and graphs that offer compatibility with mobile and touch-enabled devices.