IBM IT Service Management (ITSM) solutions provide a single, unified platform to manage multiple service management best practice processes. Your organization can go beyond traditional, manual processes that may not adequately support planning and scheduling across IT and operations lines of business.
ITSM solutions combine automation, mobility, enhanced visibility and analytic insights into your IT service management processes – helping them become more diverse and better integrated across a wide range of technologies.
One support services team for an energy cooperative is using IBM ITSM processes to close nearly 40 percent of incidents and service requests within two hours and complete 85 percent without escalation.
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