Social assistance delivered efficiently with better results

Commercial Off-The-Shelf (COTS)
software

IBM® Cúram Solution for Social Assistance supports a range of social programs that assist eligible individuals and their families during economic hardship. This assistance includes cash payment programs, tax credits, food assistance, housing subsidies, utility subsidies, child care, medical care and other programs. Cúram Solution for Social Assistance helps caseworkers screen eligible program participants to identify optimal programs for their needs; determine benefit entitlement and eligibility; make payments; and manage ongoing changes in circumstances that may affect entitlement.

Cúram Solution for Social Assistance features include:

  • Citizen-centric service delivery helps ensure that programs for social assistance are easier for citizens to find, access and manage.
  • Modern caseworker experience helps make income-support caseworkers more efficient and effective with program-specific processes, information and modern tools in an industry-specific software solution.
  • Integrated eligibility and entitlement and payment management systems enable new programs to be created and existing programs to be modified more quickly, while automatically applying recipient changes of circumstances.
  • Outcome management for long-term self-sufficiency provides best practices, tools and templates that help create meaningful care plans; dynamically tracks client progress; and enables collaboration between care and service providers to help citizens establish self-sufficiency.
  • A configurable design based on service-oriented architecture (SOA) enables solutions to be configured and administered rather than coded in costlier traditional approaches, helping to lower implementation risk and reduce costs.

Citizen-centric service delivery

  • Connects citizens to benefits and service providers and helps them identify where to find information and who might be able to help them.
  • Enables citizens to screen for benefits and services, apply for social assistance programs in a consolidated online application, report life events, and manage their interactions with government through a secure citizen account.
  • Helps remove the traditional silos found among social assistance agencies to provide integrated services with the citizen as the focus.

Modern caseworker experience

  • Provides embedded analytics, such as role-specific home pages and dashboards that display graphical representations of near real-time data, to help caseworkers manage their workload more effectively.
  • Offers an intuitive, guided platform to capture the specific evidence relevant to social assistance programs, enabling caseworkers to manage virtually all aspects of evidence management, including verification, from a single point of access.
  • Helps enable the correct application of complex eligibility policies with automated program eligibility determination for applications, changes in circumstance, and renewals or recertification.
  • Gives on-screen support to less-experienced workers by displaying issues, tips and reminders.

Integrated eligibility and entitlement and payment management systems

  • Provide an eligibility and entitlement engine specifically designed to run social programs; include program profiles and structures for easier input of eligibility and entitlement rules.
  • Include priority, complexity and risk differential response models to enable fast-tracking of simple claims and routing of more complex claims.
  • Integrate provider management systems to automate billing and payments associated with contracted providers.
  • Provide an income support solution (US only) that includes actual rule sets for all the major US programs.
  • Offer dynamic program functions that enable new programs to be created more quickly and applied to whole populations or subgroups of populations.

Outcome management for long-term self-sufficiency

  • Helps caseworkers identify citizens’ strengths, needs and barriers to employment so they can build a self-sufficiency outcome plan that meets each citizen’s specific needs.
  • Recommends plan items (services, actions and referrals) based on assessment results.
  • Manages service provisioning and tracking of client progress.
  • Provides organizations with observable metrics to measure program and plan effectiveness.

A configurable design based on service-oriented architecture (SOA)

  • Enables configuration of almost every aspect of the end-to-end process, so organizations can add, remove and modify functions without costly, time-consuming coding.
  • Uses a service-oriented approach based on open standards such as XML and J2EE to promote technology reuse and lower the cost of maintenance.
  • Includes deployment flexibility, scalability, business agility and ready integration with other enterprise systems.

Product editions:

Cúram Appeals: An automated solution that provides comprehensive support for the appeals and fair hearings process.
Features | Product support (US)

Cúram Evidence Broker: Offers a flexible approach for evidence sharing across social programs.
Features | Product support (US)

Cúram Income Support: Offers eligibility determination and benefit calculation for social programs that provide food, cash and medical assistance to families in need.
Features | Product support (US)

Cúram Income Support for Medical Assistance: Enables organizations to more effectively manage eligibility and entitlement services for medical assistance.
Features | Product support (US)

Cúram Life Event Management: Enables caseworkers and citizens to update citizen profiles when certain life events occur.
Features | Product support (US)

Cúram Provider Management: Social program management software that helps organizations to manage providers holistically, resulting in improved service delivery, enhanced efficiency and sustainable outcomes for the citizens they serve.
Features | Product support (US)

Cúram Social Program Management Platform: Provides full lifecycle support for managing social programs from needs to outcomes.
Features | Product support (US)

Cúram Universal Access: Enables governments to provide citizens with a single point of access to all social programs and services for which they are eligible.
Features | Product support (US)

Cúram Verification Engine: Streamlines the process of verifying evidence used in determining eligibility and entitlement as part of program delivery.
Features | Product support (US)

Cúram Solution for Social Assistance resources

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