Cúram Solution for Social Assistance

Citizen-centric service delivery

• Connects citizens to benefits and service providers and helps them identify where to find information and who might be able to help them.
• Enables citizens to screen for benefits and services, apply for social assistance programs in a consolidated online application, report life events, and manage their interactions with government through a secure citizen account.
• Helps remove the traditional silos found among social assistance agencies to provide integrated services with the citizen as the focus.

Modern caseworker experience

• Provides embedded analytics, such as role-specific home pages and dashboards that display graphical representations of near real-time data, to help caseworkers manage their workload more effectively.
• Offers an intuitive, guided platform to capture the specific evidence relevant to social assistance programs, enabling caseworkers to manage virtually all aspects of evidence management, including verification, from a single point of access.
• Helps enable the correct application of complex eligibility policies with automated program eligibility determination for applications, changes in circumstance, and renewals or recertification.
• Gives on-screen support to less-experienced workers by displaying issues, tips and reminders.

Integrated eligibility and entitlement and payment management systems

• Provide an eligibility and entitlement engine specifically designed to run social programs; include program profiles and structures for easier input of eligibility and entitlement rules.
• Include priority, complexity and risk differential response models to enable fast-tracking of simple claims and routing of more complex claims.
• Integrate provider management systems to automate billing and payments associated with contracted providers.
• Provide an income support solution (US only) that includes actual rule sets for all the major US programs.
• Offer dynamic program functions that enable new programs to be created more quickly and applied to whole populations or subgroups of populations.

Outcome management for long-term self-sufficiency

• Helps caseworkers identify citizens’ strengths, needs and barriers to employment so they can build a self-sufficiency outcome plan that meets each citizen’s specific needs.
• Recommends plan items (services, actions and referrals) based on assessment results.
• Manages service provisioning and tracking of client progress.
• Provides organizations with observable metrics to measure program and plan effectiveness.

A configurable design based on service-oriented architecture (SOA)

• Enables configuration of almost every aspect of the end-to-end process, so organizations can add, remove and modify functions without costly, time-consuming coding.
• Uses a service-oriented approach based on open standards such as XML and J2EE to promote technology reuse and lower the cost of maintenance.
• Includes deployment flexibility, scalability, business agility and ready integration with other enterprise systems.