WebSphere Voice Response for AIX

Supports simple information retrieval

• Supports up to 480 concurrent Voice over Internet Protocol/Session Initiation Protocol (IP/SIP) connections on a single system instance and scales to 1,920 channels per physical machine.
• Integrates with SIP-enabled switch and traditional time-division multiplexing (TDM) trunks using third-party Voice over IP gateways.
• Supports industry-standard Call Control XML (CCXML) for deploying self-service telephony applications call handling.
• Complies with Media Resource Control Protocol (MRCP) specifications for connecting with speech recognition and text-to-speech products.
• Uses industry-standard Simple Network Management Protocol (SNMP) to enable centralized management of distributed systems.

Offers a flexible voice portal

• Multiple machines can be clustered for large deployments.
• Choice of IBM System p® or IBM BladeCenter® hardware for support for Session Initiation Protocol (SIP) on BladeCenter and SIP and TDM on System p.
• Integration of web and telephone self-service applications in an on-premise or cloud solution
• Licenses can be managed centrally and can be shared across multiple servers and sites.
• Switch and gateway independent so that identical voice applications can be deployed on different telephony infrastructures.

Provides a robust, scalable platform

• Complies with Network Equipment Building Standards (NEBS).
• Provides a stable platform with minimal need for upgrades.
• Offers IBM High Availability Cluster Multiprocessing (HACMP™) and IBM WebSphere Voice Response Single System Image (SSI) to produce clustered solutions with host standby.
• Allows high availability with redundancy, and provides virtualization using multiple logical partitions (LPAR) for a lower cost, energy-efficient platform.

Offers a rich set of features

• Integrates with Computer Telephony Integration (CTI) products from Genesys and Cisco.
• Connects to next generation VoIP voice networks using SIP.
• Provides protocol specific tagging information in VoiceXML and CCXML.
• Offers individual call data session variables for the SIP and Integrated Services Digital Network (ISDN) protocols.
• Supports speech recognition and text-to-speech for VoiceXML applications.

Facilitates enhanced speech recognition and IVR application development

• Supports WebSphere Voice Response programming environments—state tables, custom servers and Java.
• Provides an open platform, allowing application development in World Wide Web Consortium (W3C) defined VoiceXML and complimentary CCXML programming environments
• Offers developers expansion capabilities using Java and C / C++ languages, and allows mixed TDM and SIP configurations.
• Includes components required for developing and deploying speech solutions except Signaling System No. 7 (SS7), which is optional.
• Supports migration from previous versions of WebSphere Voice Response for AIX. Applications remain compatible across supported telephony protocols.