Tivoli Capacity Process Manager

Provides assistance in managing and monitoring the capacity of IT infrastructure resources

• Can help reduce costs and improve availability by supporting capacity management as a process discipline.
• Improves leverage of capacity management specialists by freeing them from simple data gathering tasks.
• Leverages investment in performance and capacity management tools.
• Supports capacity management across all ITIL and IBM Tivoli Unified Process Composer process steps.
• Helps deliver better business service by helping to capture business trends and goals.
• Improves productivity by integrating with IBM Service Management (ISM) capabilities.

IBM Tivoli® Capacity Process Manager, a new software offering, extends IBM Service Management (ISM) offerings. It adds the capability to manage a multitude of aspects of the capacity management discipline across an enterprise by providing an ISM process manager that enables the formal capture, data gathering, analysis, modeling, and approval of all capacity management activities. Based on the core concept of a capacity management request (CMR), Capacity Process Manager helps users to ensure that all aspects of capacity management are brought under management control, which can result in fewer capacity-related business service outages and better overall resource utilization.

Businesses today need to manage capacity carefully to balance the need to improve hardware utilization while avoiding potential performance bottlenecks. Although most IT organizations today have capacity management tools, expertise, and organizations in place, the problem is that these organizations, experts, and tools are disconnected from the day-to-day updating of IT infrastructure and are, therefore, less effective than they could be. Ideally, no infrastructure change would be made without going through a capacity planning step.

Tivoli Capacity Process Manager helps solve this problem. By supporting a process model for handling capacity management, Tivoli Capacity Process Manager enables IT organizations to implement, enforce, and track capacity management activities and ensure that they are completed before potentially wasteful or insufficient upgrades or changes are made. Three critical process steps are supported: the capture of work requests that might lead to an infrastructure upgrade, the support of data capture of both business requirements and IT metrics based on policy and best practices, and the integration of multiple tools into one management process flow to enable the effective handling of all capacity management requests. Capacity Process Manager also integrates into other ISM processes, notably change and release management.

With a capacity management process under active control, IT organizations can reap the benefits of applying capacity management planning in all circumstances. This results in better resource utilization across the enterprise and, therefore, reduced costs, and the reduction of the incidence of capacity-related performance problems and their associated business impact.

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Tivoli Capacity Process Manager

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Features, advantages and benefits

Features	Advantages	Benefits
Includes a library of task-specific expert advice	Guides non-specialist staff through the capacity management process	Shorter implementation time and faster ROI
Establishes a disciplined process driven approach to using capacity planning tools	The right tools and experts are used at the right time. Consistently.	Better utilization of scare skills. Capacity planning can become part of all Infrastructure changes
Brings all aspects of capacity management under management control	Better overall resource utilization	Fewer capacity-related business service outages
Provides a complete capacity management process workflow and best practice templates and modelling	Effective, productive handling of all capacity management requests	Enable better infrastructure utilization and fewer performance problems.

• A set of new customizable process templates that support common capacity management scenarios, such as sizing a new application, tuning an existing deployment and monitoring a deployed infrastructure.

• A library of customizable, best-practice workload profiles for capturing and modeling common applications, such as online shopping and batch operations.

• A library of task-specific expert advice that guides non-specialist staff through the capacity management process.

• All work requests that could potentially lead to an infrastructure upgrade are captured.

• Data related to both business requirements and IT metrics are gathered, based on policies and best practices-which speeds overall processes and frees capacity specialists to concentrate on analysis and modeling rather than data collection.

• Multiple tools are integrated into one management process flow to enable effective, productive handling of all capacity management requests.

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