Maximo SLA Manager

Provides the ability to monitor service level offerings, agreements, and delivery

Maximo SLA Manager helps define service level agreements, implement escalation procedures and monitor service level delivery.

Solution uses service level agreements and performance monitoring to align goals and priorities to best demonstrate value and to support overall business objectives.

  • Flexible SLA definition with capability to create simple or multi-tiered SLAs. Includes pre-defined commitment types and ability to customize commitment types.
  • Multiple escalation points allow you to assign escalations to all commitment types in order to head off potential service breaches before they occur, and enable you to define when an escalation is launched, to whom alerts should be sent and how.
  • Real-time graphical visualization of Key Performance Indicators and SLA performance provides a clear picture of current service status and enables meaningful communication between IT and the business.
  • Communication templates provide structured communication to ensure that critical information is shared in a timely manner, minimizing misunderstandings and service-impacting events.
  • Supports ITIL framework to tie SLAs to ITIL processes enabling tight management of configurations, changes, releases, problems and incidents.
  • Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management, based on SOA, web services and XML.

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Features, advantages and benefits
FeaturesAdvantagesBenefits
IBM Maximo SLA Manager allows you to define service offerings, establish service level agreements, implement escalation procedures to ensure service levels are met, and provides metrics to monitor service level delivery.


Business benefits

IBM Maximo SLA Manager allows you to define service offerings, establish service level agreements, implement escalation procedures to ensure service levels are met, and provides metrics to monitor service level delivery.

Product requirements

The product requirements and configuration matrix apply to the following products: IBM Maximo Asset Management, Tivoli Asset Management for IT, Tivoli Change and Configuration Management Database, Tivoli Provisioning Manager, IBM Tivoli Release Process Manager, Tivoli Business Continuity Process Manager, Tivoli Service Request Manager, Tivoli End Point Manager, and Tivoli Service Automation Manager.

IBM Maximo 7.1 Minimum Hardware and Software Requirements:
IBM® Maximo® uses an n-Tier architecture, which lets you deploy Maximo across one or more tiers. You can run Maximo on a single physical server or across multiple servers depending on the number of users and the hardware.

IBM Maximo and related products are part of a family of products with similar minimum hardware and software requirements. Use the link below to see the latest requirements for the Client Workstation, Application Server and Database Server.

IBM Maximo Software Configuration Matrix:
There are a number of combinations of operating systems, databases, applications servers, browsers, and report writers. Use the link below to access the current configuration matrix for the Maximo and the rest of the related family of products. This link includes configurations, languages, and platforms details

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Maximo SLA Manager

 

 

 

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