IBM Service Delivery Manager

Pila de software de gestión de servicios integrado desplegada como un conjunto de imágenes virtuales

Pila de software previamente integrado que se despliega como un conjunto de imágenes virtuales que automatiza el despliegue de servicios de TI y permite la supervisión de recursos y la gestión de costes en un entorno de "cloud computing".

IBM Service Delivery Manager es una plataforma de gestión en un entorno de "cloud computing" que permite a los centros de datos acelerar la creación de plataformas de servicios para una amplia gama de tipos de cargas de trabajo con un alto grado de integración, flexibilidad y optimización de recursos, que tiene estas funciones de gestión de servicios:

• Una interfaz de portal de autoservicio para hacer reservas anticipadas de entornos virtualizados, incluyendo recursos de almacenamiento y de red
• Suministro y retirada de recursos automatizados
• Supervisión en tiempo real de recursos físicos y virtuales de "cloud computing"
• Funciones integradas de utilización y facturación que pueden ayudar a los administradores del sistema a realizar un seguimiento del uso del sistema y a optimizarlo
• Alta disponibilidad incorporada de la plataforma de gestión del entorno de "cloud computing"
• Plantillas y flujos de trabajo de automatización preempaquetados para los tipos de recursos más comunes
• Puede utilizar el hardware existente para la infraestructura de "cloud computing"

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Features	Advantages	Benefits
Pre-configured service management software stack delivered via virtual images	Greatly simplify and accelerate installation, configuration and integration of the solution.	Achieve both rapid time-to-value and greater return-on-investment. Reduce or minimize capital expenditures by reusing existing hardware resources.
Secure User Centric Self-Service Portal, Automation Engine and Catalog	Provides a single portal interface that delivers ease of use to administrators and service requestors. Users can request the services they need, when they need them, for the time they need them. The administrator can easily get visibility and control of all requests of cloud resources.	Eliminates manual processes for requesting resources. Minimizes system outages caused by human intervention/errors.
Automated provisioning and de-provisioning	Allow greater automation, and standardization of service delivery. Resources can be provisioned in multiple virtual networks to support multi-tenancy. Resources are quickly returned to pool when no longer needed instead of sitting idle.	Resources are provisioned consistently every time. Resources can be provisioned in minutes versus weeks. Dynamically manage virtual workloads to optimize resource usage.
Integrated monitoring of physical and virtual cloud resources		Monitoring for ongoing managing of the service.
Metering, Usage and Accounting	Collect, analyze and bill based on usage and costs of shared assets. Deliver detailed information and reports about the intricate use of shared resources.	Understand costs, track, allocate and invoice by department, user and many additional criteria. Can help system administrators to recover system operating expenses.
Virtualization Management	Understand physical and virtual resource usage and their associations.	Enables IT managers to automatically migrate virtual machines across systems to maintain or improve service levels and reduce system downtime.
Includes prepackaged workflow templates for key services that	Allows IT workers to set up systems quickly.	Minimizes the skill level required to deploy and manage a Cloud Service. Allows higher skilled users to focus on higher value, new business tasks.