Minimize disruptions. Improve quality
As resource virtualization expands toward the cloud, service and IT asset management represents a potentially large risk to the enterprise. With the rising use of virtual and cloud resources, enterprise managers will experience growing demand for user support services combined with increased effort to maintain a current inventory of hardware, software and related information. This can lead to service degradation or disruption.
Tivoli® IT Service Management solutions from IBM provide the tools to meet that growing demand for user support services while ensuring your hardware and software inventories are accurate and up-to-date. These tools can help improve service quality and minimize service disruptions by:
- Providing self help and a rich catalog of services to help end users solve their own problems and reduce demand for IT support. (US)
- Minimizing service disruptions through an efficient service desk that handles service requests, problems and incidents. (US)
- Reducing business risk and ensuring integrity through advanced impact analysis and defined, automated change procedures. (US)
- Lowering the risks associated with compliance audits by providing hardware and software life cycle management. (US)
Related capabilities
Service and IT asset management and process automation across the organization.
IBM IT Service Management solutions
- Enhance business agility, reduce risk to critical services, improve service quality
- Reduce labor overhead and optimize software license usage to bring savings back to business
Featured products
IBM SmartCloud Control Desk
Efficient IT Service Management to reduce cost and minimize service disruptions.
IBM Tivoli Asset Discovery for Distributed
An enhanced discovery service for distributed server platforms that helps you maintain an up-to-date inventory of your installed distributed software and hardware.
IIBM Tivoli Asset Discovery for z/OS
Quickly identify z/OS software inventory and use to reduce costs and minimize compliance risk.
All products - IT service management
- IBM License Metric Tool
- IBM SmartCloud Control Desk
- IBM SmartCloud Cost Management
- Rational Asset Manager family - Overview
- Tivoli AF/OPERATOR on z/OS
- Tivoli Application Dependency Discovery Manager | Trials and Demos (US)
- Tivoli Integration Composer
- Tivoli License Compliance Manager
- Tivoli Service Level Advisor
- Tivoli Usage and Accounting Manager Enterprise Edition
IBM Service Management communities help you connect with IBM and other Service Management experts.
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Considering a purchase?
- E-mail IBM
- Request a quote
- Or call us at: 1800 1888 1426
Priority code: 109HJ03W
Offers
Case studies/customer examples
- Client Reference Video: SunTrust Bank uses automation with IBM Tivoli IT service management software to improve service delivery, integration and speed to market (US)
- Client Refence: Great River Energy’s IT Support Services team uses an IBM Integrated Service Management solution to close nearly 40 percent of tickets (incidents and service requests) within two hours and complete 85 percent without escalation (US)
- Client Reference: Westergaard yields new revenues with process automation (US)