Sterling Community Development Services

Onboard partners faster, automate document exchange quicker

IBM® Sterling Community Development Services combines innovative tools and processes with dedicated resources to help you build, manage, and expand your B2B communities.

IBM removes the challenges of community development. We have the experience and resources to research the current capabilities of your trading partners and gain trading partner participation. We do this through conversion assistance, document verification, recruitment, and community surveys.

Provides expertise to engage with your trading partners
Ensures sound project planning and project management
Focuses on critical impacts to your business and community to ensure overall success
Enables diverse technological teams
Reaches out globally

Sterling Community Development Services provides your organization with management tools and best practices that help you succeed, expand, and manage your B2B communities. Develop the critical community infrastructure to support your B2B trading partners with capabilities that include:

Conversion Assistance

Migrates your EDI traffic from your current VAN to IBM® Sterling B2B Collaboration Network
Applies processes and tools to ensure the conversion is smooth, secure, and nondisruptive
Removes the complexity by:
- Notifying business partners of a VAN change
- Coordinating the change with other VANs
- Providing dedicated support and mailbox monitoring for five days after the change

Document Verification

Tests incoming documents to ensure they comply with your mapping specifications
otifies partners of the errors, suggests corrective measures, and requests resubmission of the document

Survey

Posts surveys on a secure Web site, and manages up to three communication efforts (e-mail, fax, and phone)
Contacts each community member and encourages them to participate
Provides a complete report of survey results
Determines the parameters of your next B2B initiative and increase your success ratio

Recruitment

Contacts your trading partners and explains what they need to do to participate in your e-commerce program
Adds new business partners to your community
Increases return on investment by extending the types of documents you exchange with existing partners

IBM Software

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