IT Service Management

Solutions to manage IT service and asset processes across the entire enterprise Minimise service disruptions and improve service quality

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IBM's IT Service Management provides a single platform to manage service and IT asset processes across the entire scope of the enterprise. This helps customers to move from manual silos to automated, cross functional processes. Businesses can discover and track usage of assets in a distributed or Z environment, manage changes in infrastructure and automate handling of service requests, incidents, problems to reduce cost and minimise service disruptions.

IBM IT Service Management supports better alignment of IT with business goals. The solutions:

Optimise efficiency and accuracy of service delivery by automating best practices for low risk tasks, service requests, incident reports, and change and release management
Automate IT management tasks which reduces staffing costs and required skill levels of support staff
Help efficiently and effectively track and manage the lifecycle of IT assets
Help control and lower cost, mitigate license and regulatory compliance risk
Reduce risk and ensures better compliance by managing all software and hardware in the enterprise
Provide discovery and identification services for distributed and z platforms, and virtual environments
Help maintain an up-to-date inventory of your installed software (IBM and other ISV) and hardware; Also helps monitor software usage and trends
Provide end to end IT and Enterprise asset lifecycle management on a single integrated platform (is built on the same platform as IBM Maximo Asset Management)