Optimized, automated ITIL service management helps reduce costs and service disruptions

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. Choose the delivery model: on premise, SaaS – Cloud (software as a service) or VM image. Then seamlessly change the delivery model as your business needs evolve.

IBM Control Desk is offered as both an on-premise and SaaS solution. It features:

Service request management

Change, configuration and release management

IT asset lifecycle management

Service catalog

Support for service providers

IBM Control Desk resources

IBM SmartCloud Control Desk

Optimized, automated ITIL service management helps reduce costs and service disruptions

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IBM Control Desk Delivery Models
Key Features SaaS VM Image On-premise Traditional Install
Reduced Total Cost of Ownership

Yes

Yes

Yes

Quick Time to Value

Yes

Yes

Yes

Reduced Capital Expense and Flexible Term Licensing

Yes

Yes

Yes

On-Premise Software offering

-

Yes

Yes

Hosted on IBM Cloud

Yes

-

-

Ideal for hosting on customer/partner cloud

-

Yes

-

Available with perpetual license terms

-

Yes

Yes

IBM SmartCloud Control Desk Editions
Key Features SmartCloud Control Desk SmartCloud Control Desk - Service Provider Add-on SmartCloud Control Desk - Entry Edition
Complete IT Service Management Solution

Yes

n/a

-

Partial IT Service Management Solution (simple service desk and change)

-

n/a

Yes

Support for Internal Service Providers

Yes


Support for External Service Providers

Yes


Chargeback and customer accounting functionality for services rendered

Yes


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