Sterling B2B Integration Services Plus

Helps increase capability and profitability in your B2B operations

IBM Sterling B2B Integration Services Plus builds on the integration-as-a-Service capabilities of Sterling Integration Services Basic by providing B2B process management.

Sterling B2B Integration Services Plus helps increase capability and profitability in your B2B operations by providing additional transition services, document process management, premium support, integration services, and optional trading partner support.

Sterling B2B Integration Services Plus provides additional management and premium support services beyond Sterling B2B Integration Basic. Build, deploy, and manage integrated B2B processes across your trading partner communities faster and easier with capabilities that include:

Transition Services

Includes the following services to transition you to the service:

Integration Services

Services available once your service is live:

Premium Support

A higher degree of pro-active support through:

Custom Service Level Agreement

Service levels configured and agreed to meet the needs of your specific business.

Document Process Management

IBM takes responsibility for ensuring documents are sent and received in an agreed time frame working with your staff to resolve any issues.

Program/Service Manager

The role of the Program/Service Manager goes beyond that provided by support and is designed to develop a partnering relationship with the client aimed at aligning the service to facilitate strategic growth objectives:

Trading Partner Support

Optional service providing experts that assist in resolving document processing and other B2B integration issues with your trading partner community, regardless of time zones, geographies and spoken languages, including:

Level 1 telephone, Web and e-mail support for each registered trading partner:

Supplier Portal Development

An optional service, providing:

Sterling B2B Integration Services Plus

IBM Software Subscription and Support is included in the product price for the first year.

Not available to buy online. Other ways to purchase or learn more.

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