Use online customer service optimization to improve problem resolution

Turn a contact center into a profit
center

IBM® Tealeaf® cxReveal makes use of the core functionality of the Tealeaf CX platform—session replay and search—to provide online customer service optimization. Tealeaf cxReveal packages this information into a simple user interface for more efficient use by customer service representatives, sales associates and marketing personnel. Using one-click retrieval, users have instant access to both live and historical customer sessions from any existing CRM solution.

Tealeaf cxReveal helps the Customer Contact Center organization to:

Accelerate the customer's problem resolution and reduce call-handle time

Gain session history summary reports

Replay session quick views

Deliver activity dashboards and reporting

Quickly deploy to onsite and distributed employees

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cxReveal QuickTour
Watch a 2-minute video highlighting a few key screens from cxReveal.

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Accelerate problem resolution and reduce call-handle time by shadow-browsing live customer sessions.

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Create session history summary reports for activities of any given customer.

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Replay session quick views on any chosen customer session.

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Customizable search options can be integrated directly into an existing CRM console.

Accelerate problem resolution and reduce call-handle time by shadow-browsing live customer sessions.

View full image

Create session history summary reports for activities of any given customer.

View full image

Replay session quick views on any chosen customer session.

View full image

Customizable search options can be integrated directly into an existing CRM console.

View full image

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