Capture and manage visitor interactions on your websites

Visualize your customers'
digital experiences

IBM® Tealeaf® CX improves the online customer experience by capturing and managing visitor interactions on websites in cloud and on-premises environments. It provides extensive visibility into customers’ online experiences and insight into customer behaviors within web browsers. The Tealeaf CX platform can be used throughout an organization to support a range of functions, including e-commerce, marketing, production support, customer service and compliance administration.

Tealeaf CX features enable you to:

  • Capture detailed network traffic passively in cloud and on-premises environments with no impact on site performance, utilizing the high-performing IBM SoftLayer® cloud infrastructure.
  • Provide extensive visibility into customer interactions on websites, including in-page and Rich Internet Application (RIA) interactions that occur solely in the browser.
  • Discover unexpected customer experiences and customer struggles in near real time.
  • Take advantage of time-tested architecture that can scale to fit large, sophisticated websites.
  • Deliver data security and privacy functions that include global data destruction, authenticated client access and role-based filtering.

Tealeaf CX

Capture and manage visitor interactions on your websites

IBM Software Subscription and Support is included in the product price for the first year.

Not available to buy online. Other ways to purchase or learn more.

Contact IBM


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