Give call centers visibility and insight into online user sessions
The IBM® Customer Service Optimization family improves communication between a company's call center and its web operations for more effective customer service in multichannel environments. It helps customer service representatives understand the full context of a customer's online sessions by preserving online interactions. IBM Customer Service Optimization products help resolve customer disputes faster, increase first-call resolution rates and reduce costly escalations.
Product editions :
Tealeaf cxReveal: Provide customer service teams with fast access to live and historical online customer interactions directly from their customer relationship management (CRM) consoles.
Features | Product support (US)
Tealeaf cxVerify: Preserve a full and permanent record of customer interactions on your website for faster resolution of customer disputes and more efficient fraud investigations, audits and compliance efforts.