Case management that unites content, processes and people for better outcomes

The Forrester Wave™: Dynamic
Case Management, Q1 2014

Make smarter case management decisions
with this DCM vendor report

IBM® Case Manager can optimize case outcomes and increase customer satisfaction by empowering knowledge workers. It provides case workers access to structured and unstructured information from various types of applications or storage systems. IBM Case Manager, IBM's award-winning Advanced Case Management (ACM) offering, provides flexible process controls, access to powerful analytics and dashboards, and an array of industry-specific business partner solutions to enable rapid time to value.

Case Manager:

Gives knowledge workers the control and insight they need.

Provides near real-time access to documentation, structured data and analytics

Offers agile design capabilities

Extends IBM Content Navigator to ACM applications, enabling access to and update of case files from virtually any location

Supports a full ECM suite

Case Manager Resources

Case Manager

Case management that unites content, processes and people for better outcomes

IBM Software Subscription and Support is included in the product price for the first year.

Not available to buy online. Other ways to purchase or learn more.

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The following components are included in IBM® Case Manager:

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