A single commerce touchpoint for customer service teams

IBM® Call Center for Commerce is a web-based call center solution that provides customer service representatives (CSRs) with a single point of access to commerce information. It enables more informed omni-channel interactions with customers to help differentiate your brand and increase sales. When used with IBM Sterling Order Management, IBM Call Center for Commerce supports flexible customer interactions to help enable "order from anywhere, fulfill from anywhere" capabilities.

IBM Call Center for Commerce enables you to:

Provide a seamless experience for customers

Offer a single view of customer transactions

Increase efficiency by scheduling deliveries and appointments

Increase call center productivity

Eliminate orphaned orders and increase revenue



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Confirmation Page: Determine the status of order lines no matter where the order was placed

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Fulfillment: View details of an order including how each line will be fulfilled

Confirmation Page: Determine the status of order lines no matter where the order was placed

Fulfillment: View details of an order including how each line will be fulfilled

IBM Call Center for Commerce Resources

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