Employment services that respond to the changing nature of work
IBM® Cúram Solution for Employment helps government organizations manage unemployment claims, determine eligibility for benefits and coordinate rehabilitation, job readiness and retraining services. This solution supports the full claim lifecycle and enables organizations to differentiate between simple claims and more complex retraining, education and multidisciplinary service delivery.
Cúram Solution for Employment can accommodate employment insurance workflows and transactions within single organizations or integrated approaches to eligibility and benefits delivery that cut across multiple employment and social assistance programs.
Cúram Solution for Employment features include:
- Citizen-centric service delivery to improve access and claim management.
- Integrated eligibility and entitlement and payment management systems for quick responses to new and changing demands.
- Outcome management tools to track client progress and support job-retraining and self-sufficiency.
- A configurable design based on service-oriented architecture (SOA) for easier configuration and administration, and reduced implementation risk and cost.
Citizen-centric service delivery
- Connects citizens to benefits and service providers and helps them identify where to find information and who might be able to help them.
- Enables citizens to screen for benefits and services, apply for social assistance programs in a consolidated online application, report life events, and manage their interactions with government through a secure citizen account.
- Helps remove the traditional silos found among social assistance agencies to provide integrated services with the citizen as the focus.
Integrated eligibility and entitlement and payment management systems
- Provide an eligibility and entitlement engine specifically designed to run social programs; include program profiles and structures for easier input of eligibility and entitlement rules.
- Include priority, complexity and risk differential response models to enable fast-tracking of simple claims and routing of more complex claims.
- Integrate provider management systems to automate billing and payments associated with contracted providers.
- Provide an income support solution (US only) that includes actual rule sets for all the major US programs.
- Offer dynamic program functions that enable new programs to be created more quickly and applied to whole populations or subgroups of populations.
Outcome management tools
- Help caseworkers identify citizens’ strengths, needs and barriers to employment so they can build a self-sufficiency outcome plan that meets each citizen’s specific needs.
- Recommend plan items (services, actions and referrals) based on assessment results.
- Manage service provisioning and tracking of client progress.
- Provide organizations with observable metrics to measure program and plan effectiveness.
A configurable design based on service-oriented architecture (SOA)
- Enables configuration of almost every aspect of the end-to-end process, so organizations can add, remove and modify functions without costly, time-consuming coding.
- Uses a service-oriented approach based on open standards such as XML and J2EE to promote technology reuse and lower the cost of maintenance.
- Includes deployment flexibility, scalability, business agility and ready integration with other enterprise systems.
Product editions:
Cúram Evidence Broker: Offers a flexible approach for evidence sharing across social programs.
Features
| Product support (US)
Cúram Life Event Management: Enables caseworkers and citizens to update citizen profiles when certain life events occur.
Features
| Product support (US)
Cúram Outcome Management: Provides a framework and automated tools to create and manage outcome plans for citizens and their families.
Features
| Product support (US)
Cúram Provider Management: Social program management software that helps organizations to manage providers holistically, resulting in improved service delivery, enhanced efficiency and sustainable outcomes for the citizens they serve.
Features
| Product support (US)
Cúram Social Enterprise Collaboration: A common platform and set of tools for multidisciplinary collaboration in social program organizations.
Features
| Product support (US)
Cúram Social Program Management Platform: Provides full lifecycle support for managing social programs from needs to outcomes.
Features
| Product support (US)
Cúram Universal Access: Enables governments to provide citizens with a single point of access to all social programs and services for which they are eligible.
Features
| Product support (US)
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