서비스 수준 계약 관리를 단순화하고 자동화합니다
IBM Tivoli Service Level Advisor V2.1의 새로운 특징
IBM Tivoli Service Level Advisor는 자동으로 서비스 수준 계약을 분석하고 준수 여부를 평가하는 반면 예측 분석을 사용하여 서비스 수준 위반을 방지할 수 있도록 지원합니다. 웹을 통해 비즈니스 레벨 그래픽 보고서를 제공하여 IT의 비즈니스 가치를 보여줍니다. IT 인력은 자동으로 생성되는 "요약" 대시보드를 활용하여 서비스 제공 정보를 사내 LOB 임원들과 고객들에게 효과적으로 전달할 수 있습니다. 위반에 이를 수 있는 경향이 감지되면, IBM Tivoli Service Level Advisor는 IBM Tivoli Enterprise Console 또는 IBM Tivoli Business Systems Manager 콘솔로 경고를 보내거나 전자 메일 또는 SNMP를 통해 경고를 보낼 수 있습니다.
Tivoli Service Level Advisor
|SLA definition wizards||Reduces the time required to define SLAs||This guided process reduces the skill level required for SLA administration|
|IBM patent-pending trend analysis||Identifies IT service delivery problems before they occur, allowing you to take action to maintain service levels rather than simply report them||Maintains customer productivity and satisfaction with the services they depend on to meet business objectives|
|Integration of SLA data onto the Tivoli Business Systems Manager executive dashboard||SLA status is combined with business service availability status on an executive dashboard||Communication to business & IT leaders regarding the health of IT occurs in a consistent timely manner|
|Flexible, Web-based executive level reporting||Highlights Identifies problem areas, providing executive summary, and detailed operations status of service level agreements||Enables executives to see the impact of service levels to the business|
|Tivoli Data Warehouse||Provides open, extensible aggregation point for all systems management data (including non-Tivoli data), as well as cross-domain reporting||Leverages business intelligence tools for data mining, and provides an open interface to include additional monitoring data in service level agreements|
IBM® Tivoli® Service Level Advisor is part of the IBM Tivoli IT Service Management (ITSM) portfolio of products that provides intelligent management software to help businesses increase operational agility by aligning IT operations to business priorities. Intelligent management software helps optimize IT with business goals of the organization, rather than focusing on the technology itself. These goals may be related to streamlining business processes and optimizing resources to help manage costs, increase efficiency to manage productivity and increase revenue, and assure service availability to enhance customer satisfaction.
Tivoli Service Level Advisor is designed to provide predictive service level management capabilities by enabling you to proactively predict when SLA violations are likely to occur and then take corrective actions to avoid an SLA violation.
Unique Tivoli Service Level Advisor features enable you to:
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