WebSphere Voice Response for AIX

Voice recognition technology provides access to business data and processes.

IBM® WebSphere® Voice Response for AIX® uses voice recognition technology to provide an automated voice response system that helps you reduce caller wait time and improve customer service. It supports thousands of Public Switched Telephone Network (PSTN) connections or Voice Over Internet Protocol (VOIP) networks. IBM WebSphere Voice Response for AIX is based on industry and open standards, and employs Java Beans technology to help you develop speech recognition and Interactive Voice Response (IVR) applications.

WebSphere Voice Response for AIX:

Supports simple information retrieval using the telephone keypad, applications using speech recognition, VoiceXML applications and voice-enabled web pages.
Offers a flexible voice portal to help you meet changing business needs while establishing a firm foundation for future growth.
Provides a robust, scalable platform designed to deliver high availability.
Offers a rich set of features based on industry and open standards.
Facilitates enhanced speech recognition and IVR application development with support for Java Beans technology and industry and open standards.

Supports simple information retrieval

Supports up to 480 concurrent Voice over Internet Protocol/Session Initiation Protocol (IP/SIP) connections on a single system instance and scales to 1,920 channels per physical machine.
Integrates with SIP-enabled switch and traditional time-division multiplexing (TDM) trunks using third-party Voice over IP gateways.
Supports industry-standard Call Control XML (CCXML) for deploying self-service telephony applications call handling.
Complies with Media Resource Control Protocol (MRCP) specifications for connecting with speech recognition and text-to-speech products.
Uses industry-standard Simple Network Management Protocol (SNMP) to enable centralized management of distributed systems.

Offers a flexible voice portal

Multiple machines can be clustered for large deployments.
Choice of IBM System p® or IBM BladeCenter® hardware for support for Session Initiation Protocol (SIP) on BladeCenter and SIP and TDM on System p.
Integration of web and telephone self-service applications in an on-premise or cloud solution
Licenses can be managed centrally and can be shared across multiple servers and sites.
Switch and gateway independent so that identical voice applications can be deployed on different telephony infrastructures.

Provides a robust, scalable platform

Complies with Network Equipment Building Standards (NEBS).
Provides a stable platform with minimal need for upgrades.
Offers IBM High Availability Cluster Multiprocessing (HACMP™) and IBM WebSphere Voice Response Single System Image (SSI) to produce clustered solutions with host standby.
Allows high availability with redundancy, and provides virtualization using multiple logical partitions (LPAR) for a lower cost, energy-efficient platform.

Offers a rich set of features

Integrates with Computer Telephony Integration (CTI) products from Genesys and Cisco.
Connects to next generation VoIP voice networks using SIP.
Provides protocol specific tagging information in VoiceXML and CCXML.
Offers individual call data session variables for the SIP and Integrated Services Digital Network (ISDN) protocols.
Supports speech recognition and text-to-speech for VoiceXML applications.

Facilitates enhanced speech recognition and IVR application development

Supports WebSphere Voice Response programming environments—state tables, custom servers and Java.
Provides an open platform, allowing application development in World Wide Web Consortium (W3C) defined VoiceXML and complimentary CCXML programming environments
Offers developers expansion capabilities using Java and C / C++ languages, and allows mixed TDM and SIP configurations.
Includes components required for developing and deploying speech solutions except Signaling System No. 7 (SS7), which is optional.
Supports migration from previous versions of WebSphere Voice Response for AIX. Applications remain compatible across supported telephony protocols.