Tivoli Availability Process Manager

Une solution pour réduire le temps de résolution des incidents de services métier critiques

  • Cette solution détermine l'impact métier afin de permettre d'identifier plus rapidement et plus précisément le composant défaillant. Elle identifie également l'impact métier et le degré d'urgence du niveau de service pour une priorisation efficace de l'incident ou du problème. Par ailleurs, l'utilisateur peut lancer Tivoli Enterprise Portal et les consoles d'autres produits de gestion opérationnelle dans le contexte d'un incident afin de pouvoir diagnostiquer et résoudre le problème plus rapidement.
  • Règle de création automatique d'incident dans CCMDB à partir de la console TEC (Tivoli Enterprise Console). La fonction de détermination de l'impact métier s'exécute lors de la création d'un incident dans la base de données CCMDB et l'information correspondante est stockée dans l'enregistrement. L'ID et le statut de l'incident peuvent être synchronisés avec un enregistrement d'incident du centre de services.

IBM Tivoli IT Service Management vous aide à automatiser les processus informatiques pour une efficience et une efficacité accrues de votre service informatique. L'élément de base de cette solution est IBM Tivoli Change and Configuration Management Database (CCMDB) V1.1 qui vous permet de normaliser et de partager des informations intégrant les personnes, les processus, les données et la technologie et d'obtenir des résultats réellement exploitables par l'entreprise. CCMDB est la plateforme qui assure la gestion des processus de modification et de configuration et qui met à disposition le moteur de traitement ainsi que les fonctionnalités communes pour les produits suivants :

  • IBM Tivoli Release Process Manager V1.1 - Améliore l'efficacité de la gestion des éditions pour la réussite du déploiement dans un environnement en temps réel.
  • IBM Tivoli Availability Process Manager V1.1 - Assure la gestion des services, de la disponibilité et des incidents.
  • IBM Tivoli Storage Process Manager V1.1 - Exploite les informations en provenance de la base CCMDB pour améliorer les processus de gestion du stockage.
  • IBM Tivoli Unified Process Composer V2.1 - Permet de mettre en oeuvre l'ensemble des bonnes pratiques ITIL (Information Technology Infrastructure Library).

IBM Tivoli Availability Process Manager V1.1 tire parti des informations fournies par CCMDB ainsi que par des produits de gestion opérationnelle tels qu'IBM Tivoli Monitoring V6.1 ou IBM Tivoli OMEGAMON XE V3.1.0 pour améliorer l'efficience et l'efficacité de vos processus de gestion des incidents, des erreurs et de la disponibilité.

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Tivoli Availability Process Manager

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Features, advantages and benefits
FeaturesAdvantagesBenefitsFeaturesAdvantagesBenefits
Proactive Discovery capabilities Receive messages from various sources, in real time, about configuration changes to the IT environment that impact relationships or attribute values of discovered resources Faster time to resolution
Asynchronous Discovery Credential free manual script discovery for systems where access is not allowed or where credentials are extremely difficult to obtain Ensures that discovered data is accurate and business service views are current.
Enables multiple, concurrent discovery jobs to be supported on a single discovery server Allows for targeted small scope refreshes in parallel to scheduled long running discoveries Improves discovery efficiency and scalability
Offers integration with Tivoli Business Service Manager Features new APIs and out-of-the-box configurations Improve performance, scalability, and reduces latency
Additional type of deployment for TADDM called Streaming Mode. Discovered data flows in parallel from multiple Discovery Servers to the Enterprise Database

In streaming mode, the Enterprise Manager is used to view discovered data, topologies, reporting, and analytical information. Data is available as soon as it is discovered. Requires less hardware and resources and helps eliminate merging problems when consolidating discovery data.
Improves performance and scalability.
Offers a robust and extendable way to create, edit, and delete business applications, business service, and collections from a single point in the user interface.


Uses Grouping Composer that gives users the ability to manage Business Applications in the TADDM Web Console		 Users have an easy way to view custom queries and their results in the discovery browser.




It is no longer required to deploy descriptor files to the target servers. All rules will instead exist on the TADDM server.		 More flexibility, ease of use, and less maintenance when creating application descriptors
Extended storage reports for Tivoli Productivity Center discovered data Allows you to see storage components, connections, and dependencies Improve the availability of the services they deliver and help identify expensive pieces of hardware not being used
Proactive Discovery capabilities Receive messages from various sources, in real time, about configuration changes to the IT environment that impact relationships or attribute values of discovered resources Faster time to resolution
Asynchronous Discovery Credential free manual script discovery for systems where access is not allowed or where credentials are extremely difficult to obtain Ensures that discovered data is accurate and business service views are current.
Enables multiple, concurrent discovery jobs to be supported on a single discovery server Allows for targeted small scope refreshes in parallel to scheduled long running discoveries Improves discovery efficiency and scalability
Offers integration with Tivoli Business Service Manager Features new APIs and out-of-the-box configurations Improve performance, scalability, and reduces latency
Additional type of deployment for TADDM called Streaming Mode. Discovered data flows in parallel from multiple Discovery Servers to the Enterprise Database

In streaming mode, the Enterprise Manager is used to view discovered data, topologies, reporting, and analytical information. Data is available as soon as it is discovered. Requires less hardware and resources and helps eliminate merging problems when consolidating discovery data.
Improves performance and scalability.
Offers a robust and extendable way to create, edit, and delete business applications, business service, and collections from a single point in the user interface.


Uses Grouping Composer that gives users the ability to manage Business Applications in the TADDM Web Console		 Users have an easy way to view custom queries and their results in the discovery browser.




It is no longer required to deploy descriptor files to the target servers. All rules will instead exist on the TADDM server.		 More flexibility, ease of use, and less maintenance when creating application descriptors
Extended storage reports for Tivoli Productivity Center discovered data Allows you to see storage components, connections, and dependencies Improve the availability of the services they deliver and help identify expensive pieces of hardware not being used

Business benefits

Tivoli® Availability Process Manager provides visibility into IT components, applications and their business impact. It provides IT organizations with the necessary tools to effectively diagnose and prioritize incidents and problems that impact mission-critical business services.

Tivoli Availability Process Manager is part of the IBM IT Service Management solution which enables enterprises to integrate and automate services, operations and processes across the complete IT management value chain — people, processes, information and technology — all while utilizing their existing IT infrastructure. Based on a service oriented architecture (SOA) and best practices, IBM IT Service Management enables IT organizations to view their infrastructure holistically, manage it as a business and gain real business results. In conjunction with the IBM Tivoli Change and Configuration Management Database, the innovative Tivoli Availability Process Manager drives responsiveness and flexibility by automating IT management processes within silos and coordinating processes across silos. It integrates with an organization’s existing products and processes to implement predefined, customizable activities that enable businesses to optimize customer service and facilitate rapid response to change and new opportunities.

Product Integration Summary

The following operational management and monitoring products integrate with Tivoli Availability Process Manager to maximize the level of detail that is visible through the Tivoli Enterprise Portal.

  • Tivoli Monitoring

  • Tivoli OMEGAMON® XE

  • Tivoli Composite Applications Manager for Response Time Tracking

  • Tivoli Business Systems Manager

  • Tivoli Service Level Advisor

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