IBM IT service management solutions help IT operations teams to effectively manage increasingly complex, hybrid environments and accelerate cloud services delivery. These solutions deliver advanced automation, performance management and orchestration capabilities.

IT service management solutions help to:

Featured IT service management solutions

  • IT service desk
    Manage service and IT asset management and process automation across the organization.

  • Application performance management
    Monitor and tune performance of applications, including usage tracking, problem diagnosis and root cause analysis.

  • Systems and workload automation
    Automate and optimize the background execution of workflows that span cloud or on-premise applications and systems.

  • Cloud management
    Manage self-service delivery and provisioning of IT infrastructure, integrating software and service management into services.

  • IT operations and network management
    Manage performance of computing and network resources with automated analysis and response to nonscheduled events.

  • IT operations analytics
    Analyze terabytes of big data from IT operations and turn it into actionable information and insights.

Featured offers

EMA Radar for private cloud platforms

Read these analyses of the marketplace for private cloud technologies.

Services-oriented cloud

Learn how IBM delivers open-platform, cross-hypervisor cloud solutions.

Simplified data center management

Discover how to address many virtual and cloud data center management requirements.

Demystifying cloud

Learn how different organizations use cloud technology for better business value.

IBM IT service management products provide visibility, control and automation across public, private and hybrid cloud operations.

Featured products

All products - IT service management



Not in Suomi?

Me voimme auttaa

Helppoja tapoja saada haluamasi vastaukset.

Advancing the cloud to drive innovation

Watch the video (YouTube, 00:03:08)