An enterprise customer hub providing a unified customer view and customer services
- The integrated customer data yields a single version of customer "truth" to all customer-facing channels and front and back office systems through multiple interfaces.
- It is based on open standards and designed to be implemented within a Service-Oriented Architecture (SOA). It includes over 480 business services to manage and maintain customer data.
- It provides the infrastructure foundation to help companies move to a more customer-centric business model, improving customer service and cross/up-sell execution.
- Additional benefits include cost savings from the ability to recognize and process duplicate customer records.
WebSphere® Customer Center provides real-time, transactional customer data integration (CDI).
It helps organizations keep a single, complete and accurate record of their customers across the enterprise.
Please note, For pricing information or to start an order, please work with your Solutions Sales Team.