Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.
It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.
|Monitors and improves the quality of each customer experience through unified view of service quality.||Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact.||Results in more effective customer care and increased customer satisfaction.|
|Monitors and reports on conformance to individual Service Level Agreements (SLAs) with important customers.||Enables network operations to prioritize network issues based on key customers and SLAs.||Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers.|
|Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality.||Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis.||Increases uptake and continued usage of new, revenue-producing services.|
|Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting.||Supports rapid introduciton of service quality management functionality based on pre-built models for popular services.||Lowers costs and reduces time associated with Service Quality and SLA Management deployment.|
IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers understand service quality from the customer’s perspective.
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