Customer engagement

Deliver a differentiated omni-channel brand experience across customer interactions

 Deepen Customer Engagement. Sensing. Analyzing. Delivering. Converging. Learn more now

Customer engagement solutions are part of the scalable, intuitive IBM Commerce platform that enables expansion into new markets and the transformation to omni-channel customer engagement. They provide the ability to create a 360-degree view of customers across devices and channels to deliver a personalized brand experience. This provides business users with global cross-channel inventory visibility to proactively monitor order processes and optimize operations.

Customer engagement solutions enable you to:

Customer engagement features and capabilities

  • B2B e-commerce

    Make it easier for partners, customers and resellers to do business with you

  • B2C e-commerce

    Provide consistent shopping experiences across channels

Customer engagement products

  • WebSphere Commerce

    WebSphere Commerce

    Deliver a seamless, cross-channel shopping experience through personalized and contextually relevant content and extend your brand across customer touch points

  • Sterling Order Management

    Sterling Order Management

    Orchestrate selling and order fulfillment processes across a dynamic business network of customers, suppliers and partners

  • Sterling Configure, Price, Quote

    Sterling Configure, Price, Quote

    Enable your sales team and channel partners to accurately configure, price, quote and order products, services and bundles

  • Commerce on Cloud

    Commerce on Cloud

    Enhance the customer experience with cross-channel selling and fulfillment capabilities in the cloud

  • IBM Presence Zones

    IBM Presence Zones

    Provides intelligent in-store shopper detection and location for near real-time customer engagement

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