Integrated service desk and service catalog for “one touch” IT
IBM Tivoli Service Request Manager provides a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.
Tivoli Service Request Manager delivers a “one-touch” IT service experience that maximizes the availability of critical IT services.
Tivoli Service Request Manager
IBM Tivoli Service Request Manager at a glance
Tivoli Service Request Manager supports various combinations of the following:
- IT service management
- IBM License Metric Tool
- IBM Service Management Suite for z/OS
- IBM SmartCloud Control Desk
- Tivoli AF/OPERATOR on z/OS
- Tivoli Application Dependency Discovery Manager
- Tivoli Integration Composer
- Tivoli License Compliance Manager
- Tivoli Service Level Advisor
- Tivoli Usage and Accounting Manager Enterprise Edition