Integrated service desk and service catalog for “one touch” IT

IBM Tivoli Service Request Manager provides a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.

Tivoli Service Request Manager delivers a “one-touch” IT service experience that maximizes the availability of critical IT services.

Tivoli Service Request Manager resources

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Tivoli Service Request Manager

Integrated service desk and service catalog for “one touch” IT

IBM Software Subscription and Support is included in the product price for the first year.

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System Requirements


IBM Tivoli Service Request Manager at a glance

Tivoli Service Request Manager supports various combinations of the following:

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