Centralized management of providers and services for integrated service delivery

Cúram Provider Management is a social program management software that helps organizations manage providers holistically, resulting in improved service delivery, enhanced efficiency and sustainable outcomes for the citizens they serve. Cúram Provider Management provides a common repository of information, re-usable business services, and enhanced accessibility for caseworkers as well as for external providers.

Cúram Provider Management includes:

Provider self-service via external user access

  • Facilitates access to the social program organization and lowers the cost of doing business for providers and social program organizations using a provider portal.
  • Empowers providers to submit invoices and review payment status, decreasing calls to social program organizations.
  • Allows providers to view accreditations, licenses and contracts, and register for a case.
  • Enables capturing of citizen attendance and submitting of rosters where required as part of the service agreement.

Common repository of information and business processes

  • Enterprise-wide service registry centralizes and organizes services within a social program organization to improve its visibility and ease of maintenance.
  • Caseworkers can easily match providers to services, increasing their effectiveness to serve citizens.
  • Enhanced caseworker access to services and oversight of the provider network helps to improve outcomes.
  • A configurable set of re-useable business services supports core provider management business processes covering all points of contact, from enrollment to service provisioning to payment.

Taxonomy designed specifically for social programs

  • Taxonomy provides common language, concepts and terminology for naming services and agreements regarding definitions for what a service involves.
  • System of categorization of provider services allows information and referral specialists, caseworkers and potentially citizens to access the social program organization’s resources online.
  • Common search methodology is used to retrieve information about available services and providers.

Place and resource management

  • Manages physical capacity, designated capacity and vacancies at providers.
  • Captures key place attributes, such as allowable gender and age groups.
  • Supports modification of placements to meet citizen needs.
  • Supports emergency and out of use places.
  • Optimally matches citizens to places, resources and providers.

Contract Management and Financials

  • Outlines the covered services, conditions and restrictions.
  • Allows for utilization and flat-rate based contracts.
  • Links service provision to provider payments.

Curam Social Program Management Platform is required to implement Curam Provider Management.

Cúram Provider Management

Centralized management of providers and services for integrated service delivery

IBM Software Subscription and Support is included in the product price for the first year.

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