Cross-channel order orchestration platform for today’s dynamic supply networks
IBM® Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
Sterling Order Management features include:
A single view of supply and demand across channels
Coordinated, customized fulfillment execution
One source of order information
Integrated order fulfillment processes across all selling channels
Call Center for Commerce
Provides call center representatives access to order, inventory and delivery tools.
The robust capabilities of IBM® Sterling Order Management empower your organization to optimize the wide-ranging aspects of the order and fulfillment process—helping to deliver a seamless customer experience at every interaction.
Sterling Order Management capabilities include:
Sterling Order Management provides a thorough view of inventory and demand across locations and stages of transit. It can optimize inventory, improve product availability, order promising and customer satisfaction, and help prevent lost sales.
Use Sterling Order Management to schedule and provide promise dates for delivery, installation and other add-on services at the time of the order. The resulting optimized product and service fulfillment can help increase revenue with add-on sales and improve customer satisfaction through accurate scheduling of services.
With its reverse logistics capability, Sterling Order Management can help reduce costs, boost customer satisfaction and improve inventory utilization associated with returns and return processes—whether customer returns or complex bulk returns and return dispositions.
IBM Sterling Store, a web-based store solution for Sterling Order Management, enables incorporation of stores into your multichannel strategies—for increased sales, improved customer experience, more efficient store associates, and expanded inventory availability and visibility.
IBM Call Center for Commerce is a web-based call center solution that provides customer service representatives (CSRs) with a single point of access to commerce information. When used with Sterling Order Management, IBM Call Center for Commerce supports flexible customer interactions to help enable "order from anywhere, fulfill from anywhere" capabilities—enabling more informed omni-channel interactions with customers to help differentiate your brand and increase sales.
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