Cross-channel order fulfillment platform for today’s dynamic supply networks

IBM® Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

Sterling Order Management features include:

A single view of supply and demand across channels

Coordinated, customized fulfillment processes

One source of order information

Integrated order fulfillment processes across store, call center and online channels

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Enables visibility to all internal and external inventory locations.

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Provides call center representatives access to order, inventory, and delivery tools.

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Allows customers to receive accurate inventory across channels.

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Extend fulfillment processes to store associates through mobile devices.

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Inventory visibility

Provides a single view of inventory information across all internal and external sources across the supply chain, from warehouses and distribution centers to retail stores.

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Call center

Enables call center representatives to access order, inventory, delivery and installation tools and information to provide high-quality customer service.

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Customer-facing inventory

Provides customers with accurate inventory information across the entire order promise - available-to-promise, available-to-deliver and available-to-service.

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Store associate and field sales mobile apps

Extends access and control of order fulfillment operations to store associates and sales representatives through intuitive mobile applications.

Orders To Pick. Availability.

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The robust capabilities of IBM® Sterling Order Management empower your organization to optimize the wide-ranging aspects of the order and fulfillment process—helping to deliver moments that matter to your customers at every interaction.

Sterling Order Management capabilities include:

Global inventory visibility

Sterling Order Management provides a thorough view of inventory and demand across locations and stages of transit. It can optimize inventory, improve product availability and customer satisfaction, and help prevent lost sales. Key features include:

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Delivery and service scheduling

Use Sterling Order Management to schedule and provide promise dates for delivery, installation and other add-on services at the time of the order. The resulting optimized product and service fulfillment can help increase revenue with add-on sales and improve customer satisfaction through accurate scheduling of services. Key features include:

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Reverse logistics

With its reverse logistics capability, Sterling Order Management can help reduce costs, boost customer satisfaction and improve inventory utilization associated with returns and return processes—whether customer returns or complex bulk returns and return dispositions. Key features include:

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IBM Sterling Store

IBM Sterling Store, one of many channel options available for Sterling Order Management, enables incorporation of stores into your multichannel strategies—for increased sales, improved customer experience and expanded inventory availability and visibility. Key features include:

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IBM Call Center for Commerce

IBM Call Center for Commerce is a web-based call center solution that provides customer service representatives (CSRs) with a single point of access to commerce information. When used with Sterling Order Management, IBM Call Center for Commerce supports flexible customer interactions to help enable "order from anywhere, fulfill from anywhere" capabilities—enabling more informed omnichannel interactions with customers to help differentiate your brand and increase sales. Key features include:

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