Cross-channel order fulfillment platform for today’s dynamic supply networks
IBM® Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.
Sterling Order Management features include:
A single view of supply and demand across channels
Coordinated, customized fulfillment processes
One source of order information
Integrated order fulfillment processes across store, call center and online channels
Enables visibility to all internal and external inventory locations.View full image
Provides call center representatives access to order, inventory, and delivery tools.View full image
Allows customers to receive accurate inventory across channels.View full image
Extend fulfillment processes to store associates through mobile devices.View full image
The robust capabilities of IBM® Sterling Order Management empower your organization to optimize the wide-ranging aspects of the order and fulfillment process—helping to deliver moments that matter to your customers at every interaction.
Sterling Order Management capabilities include:
Global inventory visibility
Sterling Order Management provides a thorough view of inventory and demand across locations and stages of transit. It can optimize inventory, improve product availability and customer satisfaction, and help prevent lost sales. Key features include:Learn more
Delivery and service scheduling
Use Sterling Order Management to schedule and provide promise dates for delivery, installation and other add-on services at the time of the order. The resulting optimized product and service fulfillment can help increase revenue with add-on sales and improve customer satisfaction through accurate scheduling of services. Key features include:Learn more
With its reverse logistics capability, Sterling Order Management can help reduce costs, boost customer satisfaction and improve inventory utilization associated with returns and return processes—whether customer returns or complex bulk returns and return dispositions. Key features include:Learn more
IBM Sterling Store
IBM Sterling Store, one of many channel options available for Sterling Order Management, enables incorporation of stores into your multichannel strategies—for increased sales, improved customer experience and expanded inventory availability and visibility. Key features include:Learn more
IBM Call Center for Commerce
IBM Call Center for Commerce is a web-based call center solution that provides customer service representatives (CSRs) with a single point of access to commerce information. When used with Sterling Order Management, IBM Call Center for Commerce supports flexible customer interactions to help enable "order from anywhere, fulfill from anywhere" capabilities—enabling more informed omnichannel interactions with customers to help differentiate your brand and increase sales. Key features include:Learn more
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