Cross-channel order fulfillment platform for today’s dynamic supply networks

What is order management? Watch the video (00:00:28)

What is order management?

IBM® Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

Sterling Order Management features include:

A single view of supply and demand across channels

Coordinated, customized fulfillment processes

One source of order information

Integrated order fulfillment processes across store, call center and online channels



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Enables visibility to all internal and external inventory locations.

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Provides call center representatives access to order, inventory, and delivery tools.

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Allows customers to receive accurate inventory across channels.

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Extend fulfillment processes to store associates through mobile devices.

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Inventory visibility

Provides a single view of inventory information across all internal and external sources across the supply chain, from warehouses and distribution centers to retail stores.

Item Details

Call center

Enables call center representatives to access order, inventory, delivery and installation tools and information to provide high-quality customer service.

Change Fulfillment Options

Customer-facing inventory

Provides customers with accurate inventory information across the entire order promise - available-to-promise, available-to-deliver and available-to-service.

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Store associate and field sales mobile apps

Extends access and control of order fulfillment operations to store associates and sales representatives through intuitive mobile applications.

Orders To Pick. Availability.

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Sterling Order Management

IBM Software Subscription and Support is included in the product price for the first year.

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