High-performance output management and distribution
The IBM® Content Manager OnDemand family can automatically capture and store high volumes of outbound statements and correspondence- as well as offer powerful search and fast retrieval options with a web client solution for multiple browsers, mobile devices, and desktop environments. Create a 360 degree view of each customer and deliver that view to the right person, in the right place at the right time. Additionally, IBM Content Manager OnDemand automates and optimizes storage management, and serves as a platform for implementing electronic bill presentment and payment solutions for improved customer service and retention.
Customer service and Self-service
Enables organizations to offer improved Customer Service and 24 x 7 Self Service access to statements, bills and correspondence to quickly resolve inquiries, improve customer satisfaction and retention. By implementing OnDemand, organizations can reduce customer servicing costs, avoid printing costs, paper use and the need to store paper documents – go green. And, reduce electronic storage costs.
Migrating to Content Manager OnDemand
Lab Services has successfully migrated dozens of satisfied customers to CMOD using a proven phase based methodology. OnDemand provides the most optimized and scalable solution, period. It includes a state of the art Content Navigator client for mobile access, an open API, active roadmap delivering major enhancements every 18 months and an active OnDemand UserGroup (ODUG).
Analytics and Report Mining
Datawatch Report Mining Server RMS is an add-on reseller product that enables Customer Service Representatives (CSR's) to suggest rate plan changes, promotions, new products and services. RMS can also help with marketing initiatives by highlighting information that is normally hidden - to identify buying behaviors, trends and anomalies, for targeted campaigns, cross-sell/up-sell opportunities. RMS can also drastically increase end-user productivity, with one click transformation of existing reports into more usable formats like Excel.
IBM Content Manager on Cloud provides a new way for organizations to:
Benefits of using IBM Content Manager OnDemand on Cloud:
In addition, there are separately priced services for:
IBM has announced new features and enhancements to Content Manager OnDemand v9.5 for Multiplatforms and z/OS with Fixpack updates available for CMOD i.
The new capabilities include:
The financial services industry is undergoing radical change to identify and promote interoperable business processes that contain risk, reduce cost and deliver effective products and solutions. One example of this change is in the European Union where the Single Euro Payments Area (SEPA) has replaced the legacy domestic retail credit transfers and direct debits with standardized European payments based on XML ISO 20022 messages.
ISO 20022 provides a more efficient way of developing and implementing messaging standards that financial institutions and clients use to exchange massive amounts of transactional information. SEPA may be viewed primarily as a standardization project, but it is important to look beyond the compliance and standards aspects and leverage SEPA to make treasury operations more efficient and effective.
XML Indexing Key Capabilities:
XML Indexing Benefits:
Organizations can manage the rapid increase in archiving mandates for financial transactions and meet additional related goals including: