High-performance electronic statement retrieval and enterprise report management

The IBM® Content Manager OnDemand family provides high-performance electronic statement retrieval and enterprise report management. It transforms formatted computer output and printed reports, including statements and invoices, into electronic information for easier report management. Content Manager OnDemand products help eliminate costly, high-volume print output by capturing, indexing, archiving and presenting electronic information for improved customer service.

Customer service and Self-service

Enables organizations to offer improved Customer Service and 24 x 7 Self Service access to statements, bills and correspondence to quickly resolve inquiries, improve customer satisfaction and retention. By implementing OnDemand, organizations can reduce customer servicing costs, avoid printing costs, paper use and the need to store paper documents – go green. And, reduce electronic storage costs.

Migrating to Content Manager OnDemand

Lab Services has successfully migrated dozens of satisfied customers to CMOD using a proven phase based methodology. OnDemand provides the most optimized and scalable solution, period. It includes a state of the art Content Navigator client for mobile access, an open API, active roadmap delivering major enhancements every 18 months and an active OnDemand UserGroup (ODUG).

Analytics and Report Mining

Datawatch Report Mining Server RMS is an add-on reseller product that enables Customer Service Representatives (CSR's) to suggest rate plan changes, promotions, new products and services. RMS can also help with marketing initiatives by highlighting information that is normally hidden - to identify buying behaviors, trends and anomalies, for targeted campaigns, cross-sell/up-sell opportunities. RMS can also drastically increase end-user productivity, with one click transformation of existing reports into more usable formats like Excel.

Product editions:

Content Manager OnDemand for Multiplatforms: Enterprise report management software for IBM AIX®, HP-UX, Linux, Linux on IBM System z®, and Microsoft Windows.
Features | Product support

Content Manager OnDemand for i: Enterprise report management software that is architected for the IBM i operating system.
Features | Product support

Content Manager OnDemand for z/OS: Enterprise report management software for the IBM System z® operating system.
Features | Product support

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