Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.

It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.

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Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.

IBM Software Subscription and Support is included in the product price for the first year.

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