Add telephony and voice capabilities to optimize systems integration
IBM® Sametime® Unified Telephony integrates telecommunications into your existing unified communications (UC) environment so people can use more cost-effective telephony features through systems integration. It provides one-number access to any device through rules-based intelligence, in-call management features and a softphone that allows users to place and receive calls from virtually anywhere. This system integration software masks the complexity of back-end integration with a middleware layer that provides connectivity to multiple telephone systems—both IP private branch exchange (PBX) and legacy time-division multiplexing (TDM) systems—allowing you to take advantage of your existing infrastructure.
IBM Sametime Unified Telephony features include:
- Presence and telephony awareness, unified phone numbers and incoming call management that indicate whether you are available.
- Softphone, click-to-call, click-to-conference and call control features that let you initiate, manage and control calls.
- IBM Sametime Unified Telephony dialer on Apple iOS and Google Android devices that enables you to make calls from your one unified phone number even when you are working away from your computer.
- A simple, consistent user communications experience on the desktop client that lets you access and manage your communications from a central point.
- A unified communications platform that offers systems integration with back-end telephony systems and features for reliability, scalability and easier management, helping to insulate the user experience from future changes to the telephony infrastructure.
Presence and telephony awareness, unified phone numbers and incoming call management
- Provide telephony status indicators (showing on the phone or off the phone) and online presence information, indicating your availability.
- Provide a single unified phone number that allows callers to reach you regardless of your current location.
- Set rules based on caller, time of day, status and location to route your calls, such as to redirect a call to a mobile phone after work hours.
- Set your preferred device based on your availability and location status, or route calls to an alternative device if the first device is not answered.
Softphone, click-to-call, click-to-conference and call control features
- Initiate and manage phone calls through a feature-rich telephony client using the IBM Sametime softphone, choosing either the computer's built-in microphone and speakers, a USB speakerphone or a headset.
- Take advantage of your company’s network and telephony infrastructure to make and receive calls from virtually wherever you are to help reduce international or roaming fees and use your company's existing least-cost routing.
- Initiate a call or audio conference through a PBX telephone system by selecting one or multiple names from the contact list. Or if you are collaborating with instant messaging (IM) and decide to escalate from IM to a call or audio conference, use the click-to-call, click-to-conference capability—with intelligent name and number recognition inside the text chat window or chat history to speed that transition.
- Use call control capabilities to: click-to-call and click-to-conference; accept, reject or redirect an incoming call; transfer or forward a call; raise or lower volume; mute or unmute calls; move an active call to another device; merge calls; hold and resume calls; and disconnect calls.
- Use multi-way call features to enable moderators to mute one or all participants; lock calls; invite others to a call; and end calls for everyone.
IBM Sametime Unified Telephony dialer on Apple iOS and Google Android devices
- Use the IBM Sametime Unified Telephony dialer included in the IBM Sametime client for Apple iPhone and iPad and Android devices to initiate outgoing voice calls with your IBM Sametime Unified Telephony number. When IBM Sametime Unified Telephony software initiates an incoming call to your mobile phone, the outgoing caller ID will display your unified number.
- Override your default call routing rule directly from your iPhone, iPad or Android device.
- Use a local landline or Voice over Internet Protocol (VoIP) phone when initiating voice calls using IBM Sametime Unified Telephony to help further reduce international long distance and roaming charges.
A simple, consistent user communications experience on the desktop client
- Access and manage communications from a single IBM Sametime or IBM Lotus Notes® client; a Microsoft Outlook, Microsoft Exchange or Microsoft Office application; or an enterprise application—whichever is your preferred work style.
- Move from an IM to a call or conference.
- Provide a consistent user experience and set of functions independent of the phone system to which users are connected.
A unified communications platform
- Let the back-end middleware layer of IBM Sametime Unified Telephony software mask the complexity of back-end integration. The software connects through Session Initiation Protocol (SIP) to SIP-compliant PBXs from multiple vendors using SIP, and it connects to legacy TDM phone systems through SIP gateways.
- Reduce or eliminate the need for desk phone expenditures and home office lines by providing softphones to remote and office workers.
- Provide high availability of call control services, scaling to hundreds or hundreds of thousands of users, and optimize system performance with clustering and load-balancing features.
- Configure, monitor and manage deployment using a single administration console that can check server status, monitor call volume and call activity, manage license usage, and view and edit SIP proxy properties.
- Use IBM Sametime client plug-ins and software development kits to make IBM Sametime Unified Telephony capabilities available within applications to help speed business processes.
IBM Sametime Unified Telephony resources