Customer experience management software enables more engaging, personalized digital experiences
IBM® Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. IBM Customer Experience Suite helps you respond to individual expectations, reach more customers and deliver exceptional customer experiences.
IBM Customer Experience Suite helps y ou:
Improve online experiences by using customer experience management software to deliver highly targeted and dynamic content to customers.
Create, find, join, and work with communities to grow customer interest and knowledge, deepen engagement, and improve self service.
Help customers discover experts or similar users to connect with by using tags to identify expertise and responsibilities.
Leverage existing investment in components & applications developed using a range of supported tools and frameworks.
Create and deploy custom-branded customer experiences with simple-to-use customer experience management software capabilities.
Use powerful customer experience management software tools to analyze social trends, user activities and content throughout your environment and benefit from knowledge-driven search.
Automate forms-based processes to improve efficiency and become more responsive to customer and market needs.
Access and interact with people, information and project materials more effectively to improve customer service.
Files and content libraries
Post, share, and discover documents, presentations, images, and organize and share more quickly.
Gain secure and optimized access to corporate assets and information, and collaborate on the go.
Empower content owners to quickly create and manage rich web content without IT involvement.
Blogs and wikis
Improve loyalty by providing simple ways for customers to provide feedback and ideas.
Speed site deployments and get started quickly with sample templates.
Tags and ratings
Allow customers to share their opinions using customer experience management software.
Choose the combination of authentication, authorization and single sign-on (SSO) that best meets your security needs.
Organize work, plan next steps, tap networks, and gather information to meet customer objectives.