Unlock the value of customer sentiment in social media
IBM Social Media Analytics can analyze billions of social media comments to provide organizations large and small with valuable insight to help them better understand customers and take appropriate action. More than just a ‘listening’ tool, IBM Social Media Analytics is built on a robust foundation of IBM software technologies for analytics, sentiment analysis and linguistics. With customizable, pre-configured charts and dashboards, IBM Social Media Analytics can be integrated with other IBM Business Analytics capabilities, such as Predictive Analytics, to provide insight into customers’ attitudes, perceptions and future buying behavior.
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