Preserve online customer interactions for dispute resolution and fraud investigations
IBM® Tealeaf® cxVerify preserves a record of online customer interactions on a website or mobile device. It helps online businesses maintain highly reliable records for dispute resolution, fraud investigations and audit and compliance purposes. IBM Tealeaf cxVerify provides a thorough, accurate snapshot of entire customer sessions to maintain a permanent record of customer online interactions and transactions.
Tealeaf cxVerify enables organizations to:
- Preserve records of online customer interactions to support legal, audit, fraud or compliance needs.
- Capture and store a digital receipt of an online customer's mobile or website transaction for more effective dispute resolution.
- Work with mobile or website data that can be retrieved, replayed and stored for long-term use.
- Gain more control over your online customer interaction record-keeping process.
- Store online user sessions based on criteria you define to help reduce long-term storage requirements.
- Retrieve and replay full customer sessions on demand.
- View the interactions that customers see in their web browsers and the specific actions they took on each page—even if they took place months or years ago.
Capture and store a digital receipt
- Help resolve customer disputes more quickly and efficiently with detailed digital receipts.
- Reduce time spent on unnecessary escalations.
Work with mobile or website data
- Analyze and store mobile and web data to support fraud and security investigations.
- Support internal due diligence processes to improve auditing and compliance efforts.
Gain more control
- Provide essential documentation of online sessions for more effective customer dispute resolution, fraud investigations and auditing and compliance efforts.
- Specify which sessions to archive. For example, archive only the sessions in which a purchase, trade or quote was made.
- Choose when and how frequently to archive online sessions.
- Export sessions into a document management system for viewing of archived digital records.
Tealeaf cxVerify allows you to take a defined group of customer sessions and export them into a document management system.