Delivers instant, replayable online access for customer service problem resolution.

Enabling more informed and
effective customer service

IBM® Tealeaf® cxReveal makes use of the core functionality of the Tealeaf CX platform — session replay and search — and packages it into a simple user interface for efficient use by customer service representatives, sales associates and marketing personnel. Using one-click retrieval, users have instant access to both live and historical customer sessions from any existing CRM solution.

Tealeaf cxReveal helps the Customer Contact Center organization to:

Tealeaf cxReveal helps the Customer Contact Center organization to:

Accelerate the customer's problem resolution and reduce call-handle time with live customer sessions, and empower customers by coaching them to successfully complete a transaction.

Gain Session History Summary Reports

Replay Session Quick Views

Deliver Activity Dashboards and Reporting

Quickly deploy to on-site and distributed employees through universal, web-based access.


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cxReveal QuickTour

Watch a 2-minute video highlighting a few key screens from cxReveal.

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Accelerate problem resolution and reduce call-handle time by shadow-browsing live customer sessions.

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Create Session History Summary Reports for activities of any given customer.

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Replay Session Quick Views on any chosen customer session.

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Customizable search options can be integrated directly into an existing CRM console.

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Accelerate problem resolution and reduce call-handle time by shadow-browsing live customer sessions.

View full image

Create Session History Summary Reports for activities of any given customer.

View full image

Replay Session Quick Views on any chosen customer session.

View full image

Customizable search options can be integrated directly into an existing CRM console.

View full image

Tealeaf cxReveal

Delivers instant, replayable online access for customer service problem resolution.

IBM Software Subscription and Support is included in the product price for the first year.

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