Strengthen understanding of user intent for more profitable outcomes

IBM® Tealeaf® cxOverstat usability analytics provides enhanced support for analysis and understanding of user intention across digital interaction points such as web and mobile. It allows companies to consume and quantify customer behavior data and turn it into real business insight. Tealeaf cxOverstat is a scalable enterprise solution capable of supporting massive, high-volume sites and is an add-on product to the Tealeaf CX platform and Tealeaf cxImpact.

Tealeaf cxOverstat enables you to:

Replay dynamic and browser-based user sessions

Understand which images and graphics draw the most attention

Compare and contrast usability metrics

Analyze customer clicks and hovers and how customers progress through form fields

Identify which areas of a page are consistently in view


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cxOverstat QuickTour

Watch a 2-minute video highlighting a few key screens from cxOverstat.

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Comparison Analytics provide a side by side segmented view of usability metrics to better analyze customer behavior.

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Click Heat Maps help you understand how users engage with the site and what elements draw the most interest.

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Link Analytics offer insight into the value of each link based on both hovers and clicks.

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Attention Map highlights the viewable area of the page by customized segments like screen size.

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Segmentation and drill-down capabilities help you understand why users are struggling

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Form Field Analytics help you understand user completion and abandonment rates

Comparison Analytics provide a side by side segmented view of usability metrics to better analyze customer behavior.

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Click Heat Maps help you understand how users engage with the site and what elements draw the most interest.

aurora

Link Analytics offer insight into the value of each link based on both hovers and clicks.

aurora

Attention Map highlights the viewable area of the page by customized segments like screen size.

aurora

Segmentation and drill-down capabilities help you understand why users are struggling

Form Field Analytics help you understand user completion and abandonment rates

IBM Tealeaf cxOverstat resources

Tealeaf cxOverstat

Strengthen understanding of user intent for more profitable outcomes

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