Ensures that every customer site interaction is replayable and searchable.

Unparalleled insight for efficient problem
identification and resolution

IBM® Tealeaf® cxImpact transforms the rich customer experience dataset captured by the Tealeaf CX platform in real time into visually replayable and completely searchable customer sessions. cxImpact not only captures the page-by-page, browser-level recording of each customer session, but also offers one-click access to all of the supporting HTTP(S) request-and-response information for further technical analysis. With immediate visibility into your online customers and the hidden problems affecting your business, you can detect, quantify, and quickly resolve issues and sources of customer struggle.

Tealeaf cxImpact can help customers to:

Tealeaf cxImpact can help customers to:

Increase conversion and revenue by visualizing their online customers experiences

Quickly resolve application and customer-experience problems for all customer sessions with powerful and flexible search capabilities.

Gain immediate awareness and insight

Quantify real-time revenue impact analysis and segmentation analysis with real-time reporting

Monitor and manage holistic view into the health and performance of your website


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cxImpact QuickTour

Watch a 2-minute video highlighting a few key screens from cxImpact.

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Increase conversion and revenue by visualizing exactly what customers viewed

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Quickly resolve application problems with powerful and flexible search capabilities

Click to view full image

Gain immediate awareness into customer struggle with real-time events and alerts

Click to view full image

Quantify real-time revenue impact with segmentation analysis

Increase conversion and revenue by visualizing exactly what customers viewed

View full image

Quickly resolve application problems with powerful and flexible search capabilities

View full image

Gain immediate awareness into customer struggle with real-time events and alerts

View full image

Quantify real-time revenue impact with segmentation analysis

View full image

IBM Software
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Tealeaf cxImpact

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