Use customer experience analytics to enhance customer site interaction

Build an online customer experience
competency in five steps


IBM® Tealeaf® cxImpact uses customer experience analytics to transform the rich customer experience dataset captured by the Tealeaf CX platform in near real time into visually replayable and searchable customer sessions. Tealeaf cxImpact not only captures the page-by-page, browser-level recording of each customer session, but also offers one-click access to all of the supporting HTTP(S) request-and-response information for further technical analysis. With immediate visibility into your online customers and the hidden problems affecting your business, you can detect, quantify and more quickly resolve issues and sources of customer struggle.

Tealeaf cxImpact can help customers to:

Increase conversion and revenue

More quickly resolve application and customer-experience problems

Gain immediate awareness and insight

Quantify near real-time revenue impact analysis and segmentation analysis

Monitor and manage a holistic view into the health and performance of your website


Click to watch the video

cxImpact QuickTour

Watch a 2-minute video highlighting a few key screens from cxImpact.

Click to view full image

Increase conversion and revenue by visualizing exactly what customers viewed.

Click to view full image

Resolve application problems with powerful and flexible search capabilities.

Click to view full image

Gain faster awareness into customer struggle with near real-time events and alerts.

Click to view full image

Quantify near real-time revenue impact with segmentation analysis.


Click to watch the video

cxImpact QuickTour

Watch a 2-minute video highlighting a few key screens from cxImpact.

Click to view full image

Increase conversion and revenue by visualizing exactly what customers viewed.

Click to view full image

Resolve application problems with powerful and flexible search capabilities.

Click to view full image

Gain faster awareness into customer struggle with near real-time events and alerts.

Click to view full image

Quantify near real-time revenue impact with segmentation analysis.

Increase conversion and revenueby visualizing exactly what customers viewed.

View full image

Resolve application problems with powerful and flexible search capabilities.

View full image

Gain faster awareness into customer struggle with near real-time events and alerts.

View full image

Quantify near real-time revenue impact with segmentation analysis.

View full image

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