The IBM Journey design solution helps marketers discover a new way to collaborate and visualize customer journeys. Use customer journey mapping to design and refine your marketing efforts across channels to give your customers the experiences they deserve. This IBM Marketing Cloud innovation enables teams to collaboratively set shared marketing goals, and create and refine tailored experiences for dozens of priority segments.
The software allows you to begin creating customer journeys in minutes. Marketing, sales and customer service teams can collaborate more easily within the user-friendly, drag-and-drop interface. You can have conversations, send files and notify team members of important activities while building your customer journeys.
The IBM journey design solution uses customer journey mapping to empower marketers to collaborate with a single view of the customer journey and continually improve customer experiences.
Allows marketing, sales and customer service teams to collaboratively visualize cross-channel journeys, set common marketing goals and design tailored customer experiences.
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