IBM IT service management solutions help IT operations teams to effectively manage increasingly complex, hybrid environments and accelerate cloud services delivery. These solutions deliver advanced automation, performance management and orchestration capabilities.

IT service management solutions help to:

Featured IT service management solutions

  • IT service desk

    IT service desk
    Manage service and IT asset management and process automation across the organization.

  • Application performance management

    Application performance management
    Monitor and tune performance of applications, including usage tracking, problem diagnosis and root cause analysis.

  • Systems and workload automation

    Systems and workload automation
    Automate and optimize the background execution of workflows that span cloud or on-premise applications and systems.

  • Cloud management

    Cloud management
    Manage self-service delivery and provisioning of IT infrastructure, integrating software and service management into services.

  • IT operations and network management

    IT operations and network management
    Manage performance of computing and network resources with automated analysis and response to nonscheduled events.

  • IT operations analytics

    IT operations analytics
    Analyze terabytes of big data from IT operations and turn it into actionable information and insights.

Featured offers


EMA Radar for private cloud platforms

Read these analyses of the marketplace for private cloud technologies.


Services-oriented cloud

Learn how IBM delivers open-platform, cross-hypervisor cloud solutions.


Simplified data center management

Discover how to address many virtual and cloud data center management requirements.


Demystifying cloud

Learn how different organizations use cloud technology for better business value.

IBM IT service management products provide visibility, control and automation across public, private and hybrid cloud operations.

Featured products

All products - IT service management



This whitepaper discusses how IBM delivers open-platform, multi-hypervisor cloud. Learn more about migrating environments to the cloud and managing business-critical services.

This IDC whitepaper discusses how cloud orchestration solutions are helping IT operations teams manage complex computing environments.

This whitepaper presents the benefits of using IBM cloud and virtualization solutions to help boost availability, tighten security and reduce costs.

This whitepaper discusses how customers can realize the full potential of virtualization to deliver quality services while helping to control costs and manage risk.

This Forrester report details how customers are adopting cloud computing and the benefits of service management to optimize data centers.

Analyst reports:

This IDC report reviews IBM’s cloud announcements at Pulse, and IBM’s commitment to open standards by integrating OpenStack and other open technology in strategic IBM cloud offerings.

This EMA Report discusses the key players in the cloud marketplace and IBM’s position as a leader providing a spectrum of private cloud solutions for the data center.

This EMA research report examines how enterprises across industries have implemented private cloud technologies to deliver business value.

Case studies:

This case study demonstrates how IBM cloud solutions helped Citigroup slash server provisioning times from 45 days to less than 20 minutes, and speed development cycles.

This case study demonstrates how deploying IBM SmartCloud Provisioning helped Dutch Cloud reduce its administrative workload by 70 percent, and triple revenue twice in six months without an increase in operational costs.

This case study discusses how IBM hardware, software and storage technologies can be leveraged with SLTN to provide breakthrough cloud services.

This case study demonstrates how Data Balance felt empowered to make changes to their environments and cut labor costs by an impressive 60 percent, with employees saving between 35 and 40 hours every month.

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