IBM IT service desk solutions provide a single, unified platform to manage multiple service management best practice processes. Your organization can go beyond traditional, manual processes that may not adequately support planning and scheduling across IT and operations lines of business.
IT service desk solutions combine automation, mobility, enhanced visibility and analytic insights into your IT service management processes – helping them become more diverse and better integrated across a wide range of technologies.
One support services team for an energy cooperative is using IT service desk processes to close nearly 40 percent of incidents and service requests within two hours and complete 85 percent without escalation.
Discover how IBM can help you with:
- *ITIL® is a registered trademark of AXELOS Limited. COBIT® is an ISACA trademark registered in the U.S. and other countries. This product is not supported or endorsed by ISACA and does not contain or reference COBIT®.
The Latest In IBM Service Management
Read the Whitepaper
How to Manage Smart Infrastructure
One Platform To Rule Them All: Incidents and Service Requests
Prevent network outages and improve IT productivity
SCCD is the channel through which IT service desk is delivered. Here are key products to help achieve your IT service desk goals.
Optimized, automated service managementhelps reduce costs and service disruptions
Granular inventory insights and always-on asset management enhances license compliance
Real-time event management to improve availability and resilency
All products - IT service desk
- Control Desk
- IBM License Metric Tool
- IBM Service Management Suite for z/OS
- Rational Asset Manager family | Trials and Demos (US)
- Tivoli AF/OPERATOR on z/OS
- Tivoli Application Dependency Discovery Manager | Trials and Demos (US)
- Tivoli Integration Composer
- Tivoli License Compliance Manager
- Tivoli Service Level Advisor
- Tivoli Usage and Accounting Manager Enterprise Edition
This EMA/CXP analyst report describes how service desks are under pressure to proactively complement traditional ITSM processes through automation, mobility and analytic insights.
This Frost and Sullivan analyst report describes how Software Asset Management guides companies in driving this costly asset to its highest value producing uses.
This case study demonstrates how Great River Energy leveraged an IBM integrated service management solution to help the IT support services team close nearly 40 percent of tickets (incidents and service requests) within two hours and complete 85 percent without escalation.
Explore and learn about SmartCloud Control Desk in a sandbox environment as End Users, Managers, Service Desk Agents and Advanced Service Desk Agents would experience it.
This solution brief highlights SmartCloud Control Desk and its ability to provide a unified service management solution that enables users to manage both physical and digital assets across their entire enterprise.
This solution brief highlights Netcool Network Management and it's ability to deliver greater visibility, control and automation over the network infrastructure to help prevent the occurrence of costly network outages.
See how IBM enables integrated IT Service Management and Enterprise Asset Management in a single platform.
Learn how CSX uses SmartCloud Control desk to manage its business in compliance with government regulation
Melbourne Airport converges IT Service Management and Enterprise Asset Management onto one platform to simplify management and save time
SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains.
This EMA whitepaper discusses the current influences in the IT management tools market including IT/OT convergence, cloud computing, smarter physical infrastructure and showcases SmartCloud Control Desk's capabilities in this space.
This EMA whitepaper provides guidance on how to plan a more effective Enterprise Asset Management (EAM) strategy, including maturity levels, processes, and technologies
This IBM whitepaper examines software asset management techniques for identifying licensed and unlicensed software on endpoints, monitoring and analyzing software used by servers, and extending management across the full software lifecycle.
This Tivoli User Community (TUC) whitepaper covers some of the innovative new features in SmartCloud Control Desk that allow it to “automate ITIL at Cloud Speed” and extend the management to smarter physical infrastructures.