IBM Digital Experience

Build secure and personalize digital experiences rich
in mobile, content, social and analytic capabilities

Drive business growth with IBM Digital Experience

IBM named a Leader in 2014
Gartner Magic Quadrant Reports

IBM named a Leader in 2014
Gartner Magic Quadrant Reports

Providing a rich, meaningful digital experience for users is key in today’s integrated digital world.

Now you can customize digital experiences to fully engage with your customers, employees and business partners in the most powerful, effective way. An exceptional digital experience is empowering, compelling, relevant and consistent, providing users with instant access to what they need – when they need it - with engaging content based on who they are and what they want – and locating them no matter what device they are using.

Digital experience solutions

  • Customer experience

    Customer experience

    Build online experiences for customer, partners, and citizens with integrated content, social, mobile and analytic tools.

  • Employee experience

    Employee experience

    Build a complete intranet experience integrating business processes, social tools, and organizational content.

  • Online forms

    Online forms

    Collect data and automate processes with agile web applications, as well as, classic document based forms applications.

  • Web portal

    Web portal

    Build scalable personalized experiences, integrating work-flows, content management, and social and mobile web delivery.

Digital experience capabilities













The release of IBM Digital Experience V8.5 extends its rich set of tools and templates with many new capabilities for creating engaging experiences for users.

New features include:

Enhanced content and application integration for more personalized experiences:

Further Optimization for Multichannel Digital Experience Delivery:

Advanced features for enhanced capabilities:

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IBM web experience software provides access to critical information and applications that is personalized to users’ needs - available anytime, on any device - to deliver an exceptional experience.

IBM Customer Experience Suite

Read Solution Brief (PDF, 1.10MB)

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IBM Employee Experience Suite

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IBM Digital Experience by role

  • Marketing


    Marketing leaders rely on IBM Digital Experience solutions to deliver a personalized, engaging and relevant brand experience to target audiences quickly and efficiently. With this set of analytic, content management and social tools that are integrated, secure and responsive in design, you have everything you need to build competitive advantage and brand loyalty.

  • Customer Service

    Customer Service:

    Customer service leaders use IBM Digital Experience solutions to acquire the expertise to anticipate and address customer inquiries and concerns quickly and with confidence. Deliver on your brand’s promise to create exceptional customer interactions/relationships and build brand loyalty in the most cost effective way.

  • IT Management

    IT Management:

    IT leaders use IBM Digital Experience solutions to provide a scalable, secure, compliant and streamlined experience that combines the latest analytics, social and content management tools with existing repositories and business processes. Your organization may notice ROI in as few as six or seven months.

  • Operations


    Business operations leaders rely on IBM Digital Experience solutions to provide an unbreakable internal and external digital experience that is scalable and secure and helps colleagues in marketing, commerce and customer service meet their goals.

  • Human Resources

    Human Resources:

    HR leaders use IBM Digital Experience solutions and IBM Talent Management Suite to deliver attractive and intuitive personalized experiences that energize life’s work, releasing the creativity of the workforce to break down barriers and seize emerging business opportunities to outperform the competition.

Digital Experience related products

Smarter Commerce

Moments matter


Attract, delight, and maximize lifetime value of customers

Social Collaboration

Engage with customers, partners, and employees to drive greater productivity, efficiency, and innovation

Smarter Workforce

Engaging employees to drive the business

Cloud computing

Discover the benefits of cloud computing with IBM

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Introducing IBM Digital Experience on Cloud

Great User Experiences Made Simple

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