Customer engagement

Offer a seamless, omni-channel customer experience across channels

 Deepen Customer Engagement. Sensing. Analyzing. Delivering. Converging. Learn more now

Omni-channel customer engagement delivers exceptional customer experiences across channels of interaction including web, mobile, social, store and call center. Customers experience consistency with your brand interaction across channels and are engaged in context with relevant and timely offers based on their buying behavior and purchase history. Customers and business users have global visibility to available inventory and flexibility in how their orders are fulfilled regardless of their channel of purchase.

Customer engagement solutions can enable you to:

Customer engagement products

  • IBM Presence Zones

    IBM Presence Zones

    Provides intelligent in-store shopper detection and location for near real-time customer engagement

  • WebSphere Commerce

    WebSphere Commerce

    Deliver a seamless, cross-channel shopping experience through personalized and contextually relevant content and extend your brand across customer touch points

  • Commerce on Cloud

    Commerce on Cloud

    Enhance the customer experience with cross-channel selling and fulfillment capabilities in the cloud

  • Sterling Configure, Price, Quote

    Sterling Configure, Price, Quote

    Enable your sales team and channel partners to accurately configure, price, quote and order products, services and bundles

  • Sterling Order Management

    Sterling Order Management

    Orchestrate selling and order fulfillment processes across a dynamic business network of customers, suppliers and partners

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