Commerce

Commerce in the age of the empowered customer

Commerce solutions from IBM provide a unified approach to managing evolving digital and physical channels. They can:

Commerce solutions

  • Selling solutions

    Deliver a seamless, customer-centric buying experience for products and services across channels.

  • Order management

    Manage the order lifecycle and orchestrate complex order fulfillment processes across dynamic business networks.

  • Decision optimization

    Make better decisions by applying advanced analytics to automatically prescribe actions or strategies.

  • Supply chain management

    Provide planning and execution solutions to anticipate, control and react to demand and supply volatility within the supply chain.

  • Sales contracts

    Effectively manage sales contracts throughout the contract lifecycle to reduce time to close.

Commerce success stories

Cross-channel selling and e-commerce

Order management and fulfillment

Supply chain and transportation management

Decision management and optimization

Gain advanced insight buyer behavior for personalized brand experiences. Watch the video.

Gain advanced insight buyer behavior for personalized brand experiences. Watch the video.

Commerce products and commerce solutions can unify marketing, selling and fulfillment processes across web, mobile, social and physical channels. These products can improve your commerce processes while enhancing customer shopping experiences across evolving channels.

Featured Commerce products

Commerce success stories

Cross-channel selling and e-commerce

Order management and fulfillment

Supply chain and transportation management

Decision management and optimization

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Commerce downloads

IBM Commerce Virtual TourIBM WebSphere Commerce
See IBM WebSphere Commerce in action from web stores and mobile commerce to precision marketing, promotions and merchandising.

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The Forrester Wave™: B2B Commerce Suites, Q4 2013The Forrester Wave™: B2B Commerce Suites, Q4 2013
B2B customers now demand rich, seamless online experiences. See how IBM is cited as a leader in Forrester's first of a kind B2B commerce report.

Read report

Gartner Magic Quadrant for E-Commerce, 2013Gartner Magic Quadrant for E-Commerce, 2013
Globalization, social and mobile commerce, site replacements and upgrade are driving e-commerce evaluation. See how IBM is positioned as a leader in e-commerce in this report.

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Increase Business Success by Applying IBM Business Analytics and IBM Smarter Commerce SolutionsIncrease Business Success by Applying IBM Business Analytics and IBM Smarter Commerce Solutions
Exploring the commerce challenges and describes how the union of capabilities from IBM Business Analytics and from IBM Smarter Commerce solutions can help overcome these challenges

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Take a smarter approach to commerce

Peter WhartonPeter Wharton, IBM Commerce Product Marketing Manager

Delivering an ideal customer experience is easier said then done. You have to consider all the factors, from multi-channel selling and service to order and supply chain management to technologies that can automate and optimize your processes across the commerce lifecycle.


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