Case management that unites content, processes and people for better outcomes

IBM Named a Leader

The Forrester Wave(TM):
Dynamic Case Management, Q1 2016

IBM Named a Leader

The Forrester Wave(TM):
Dynamic Case Management, Q1 2016

IBM® Case Manager is a platform for designing and deploying solutions that help people gather the right content, apply analytics for faster, more accurate decisions, and take action to assure better business outcomes. With IBM Case Manager, organizations bring focus to the chaos of content – both structured and unstructured - whether on premises or in the cloud, in the office or in the field with mobile devices. Decision-makers in all industries work smarter with IBM's award-winning Advanced Case Management (ACM) offering, which encompasses documents, data, social media, video, audio, images and GPS data. It provides flexible workflow controls, access to powerful analytics and dashboards, collaboration tools for internal and external workers, and complete audit tracking for compliance with industry regulations. If you’re looking for pre-built accelerators for specific industry use cases, IBM’s broad ecosystem of business partners provides an array of solutions for Banking, Insurance, Healthcare, Government and many other industries.

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Case Manager:

Gives workers the control and insight they need.

Provides real-time access to documents, structured data, video, social media and more

Offers agile design capabilities built for Business Users

Extends IBM’s single interface design

Supports a growing portfolio of Industry-specific Solutions

Case Manager Resources

The following components are included in IBM® Case Manager:

Take the office into the field.

The release of IBM Case Manager for mobile devices provides a great mobile solution for all of your case worker needs. Whether your company is in banking, insurance, government, or other industries, you can increase productivity, profitability, employee engagement, and positive customer experiences when using IBM Case Manager for mobile devices.

Learn more about this mobile shift to customer-centricity with this short eBook, “Take the Office into the Field” and through this video, “Stay Engaged and Efficient On-the-Go with IBM Case Manager.”

Try it out for yourself.  Get a free trial of IBM Case Manager Mobile. 

Case Manager on Softlayer Cloud Infrastructure

IBM Case Manager 5.2.1 is available for a one month free trial on Softlayer to create test case solutions.

SoftLayer is an IBM solution that provides a secure, high performance cloud infrastructure. IBM ECM has instances of FileNet Content Manager and Case Manager 5.2.1 installed on SoftLayer (learn about SoftLayer here).

Link to Free Trial Request form:


IBM Case Manager on Cloud provides a new way for organizations to:

Benefits of using IBM Case Manager on Cloud:

In addition, there are separately priced services for:

Take Advantage of pre-built, pre-tested IBM Case Manager industry applications

IBM Case Manager is a framework for building flexible advanced case management solutions. Now you can take advantage of solutions built by IBM and by IBM ECM Business partners that have been deployed and offer a faster time to value than building from scratch. The following are solutions available for specific industry use cases:

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